Senior Manager - Technology (UAE National)

We are seeking a strategic and delivery-focused Senior Technology Manager to lead the development and execution of our technology roadmap and transformation strategy.

This role is pivotal in establishing a new internal IT department, transitioning from outsourced services, and driving continuous improvement across technology operations.

The ideal candidate will be a well-rounded leader with a strong grasp of both strategic planning, project management and technical delivery - capable of aligning technology budgets and initiatives with broader organizational goals in a purpose-driven and human-centric way.

The Senior Technology Manager will lead the development of a strategic technology roadmap aligned with organizational goals, oversee the establishment of a new internal IT department, and manage the transition from outsourced services.

They will drive transformation initiatives using Agile methodologies and design thinking, facilitate user-centric solution development through user story capture and iterative delivery, and coordinate cross-functional teams to execute complex projects.

Post-transition, the role will focus on operational excellence, implementing performance metrics, and fostering a culture of continuous improvement and innovation.

Develop and articulate a forward-looking, purpose-driven and human-centric technology strategy aligned with organizational goals.

Lead the creation of a multi-year roadmap covering infrastructure, applications, data, and service delivery.

Collaborate with executive leadership and external consultants to define future-state architecture and transformation priorities.

Develop and oversee the technology budget forecast, ensuring project budgets align with company governance standards.

Design and implement the structure, governance, and operating model for a new internal IT department.

Lead the transition of outsourced IT services to in-house operations, ensuring continuity and quality.

Define and embed processes for service management, performance monitoring, and compliance.

Champion Agile methodologies across teams, ensuring iterative delivery and responsiveness to change.

Facilitate design thinking workshops to uncover user needs and co-create solutions.

Oversee the development and refinement of user stories, epics, and backlogs in collaboration with product owners and stakeholders.

Manage cross-functional delivery teams, ensuring alignment with business priorities and timelines.

Take ownership of IT operations post-transition, ensuring stability, scalability, and performance.

Establish KPIs and reporting mechanisms to monitor service delivery and operational health.

Drive a culture of continuous improvement, innovation, and proactive problem-solving.