Senior Manager - Service Delivery
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Key skills for this role
About the Role
Microland is seeking a Senior Manager for Service Delivery in Jeddah, Saudi Arabia. The role requires expertise in IT operations management, financial management, and business development.
Key Skills for This Role
Responsibilities
- Understand and develop new business cases and client needs
- Develop new structure of organization and effective solution
- Demonstrate delivery methodology to prospective clients
- Costing and pricing for new business cases
- Identify challenges in existing delivery and areas for new business offerings
- Identify and define new delivery methodology
- Identify skills and capabilities of new managers and needs for development
- Identify different thresholds for achievements
Requirements
- Engineer B.E / B.Tech / MCA
- ITIL Intermediate Certificate
- Knowledge on Server Hardware Multiple Vendors
- Clear network fundamentals and topology
- Experience in IT Operations Management
Full Job Posting
Job Description
- Education Qualification: Engineer B.E / B.Tech / MCA
- Skills: Primary Functional | IT Operations Management | Service Portfolio | 4 Advanced
- Primary Functional | IT Operations Management | Financial Management | 4 Advanced
- Tertiary Functional | Financial Planning and Analysis | Variance Analysis Budget vs Actual | 4 Advanced
- Tertiary Functional | Organization Change and Development | Succession Planning | 4 Advanced
- Tertiary Behavioral | Microland Skills | Execution Excellence | 4 Advanced
- Certification: Technology | IT Service Management Certifications | ITIL Intermediate Certificate
Details
- Technology: Knowledge on Server Hardware Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology
- Business Development: Understand and New Business cases and client needs
- Understand and Develop new structure of Organization and effective Solution
- Demonstrate delivery methodology to Prospective clients
- Costing and Pricing for new Business cases
- Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas
- Identify and Define new delivery methodology
- Identify and Define skills and capabilities of new managers, and identify needs for development
- Identify different thresholds for achievements
Location
- Saudi Arabia Jeddah
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