Senior Manager, Retailer Customer Success
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Key skills for this role
About the Role
NielsenIQ is seeking a Senior Manager, Retailer Customer Success to act as a strategic partner to key retail clients across the MEA region. You will lead high-impact engagements, drive client satisfaction, and identify growth opportunities.
Key Skills for This Role
Responsibilities
- Act as senior relationship owner for key retail clients, managing executive level engagement
- Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics
- Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews
- Drive client satisfaction through structured NPS programs and proactive service governance
- Identify and convert growth opportunities based on client needs and NIQ’s portfolio
- Support renewals, RFPs, and commercial proposals
- Deliver thought leadership using NIQ data and analytics
- Lead client onboarding and ensure seamless integration of services
- Establish governance frameworks and communication cadence
- Mentor and coach internal teams to generate leads and expand partnerships
Requirements
- 8 12 years of experience in CPG, retail, market research, or analytics driven roles
- Prior NielsenIQ or GfK Experience is required
- Strong experience managing regional/global retail accounts
- Deep expertise in analytics solutions (POS, Panel or SA&I)
- Proven track record in senior stakeholder management and complex client leadership
- Master’s degree (MBA preferred)
- Candidates must already be living and based in the UAE
Full Job Posting
Job Overview
- The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships. This position ov
Client Leadership & Strategy
- Act as senior relationship owner for key retail clients, managing executive‑level engagement. Own client management and communications
- Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities
- Partner with Account Directors to define and execute strategic service direction and support renewal
- Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics
- Lead onboarding and transformation processes.
Value Delivery & Client Excellence
- Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews
- Drive client satisfaction through structured NPS programs and proactive service governance
- Collaborate with cross‑functional teams to ensure best‑in‑class delivery
- Serve as the single point of ownership for escalations and governance
Growth & Commercial Impact
- Identify and convert growth opportunities based on client needs and NIQ’s portfolio
- Elevate partnership opportunities and manage strategic communications.
- Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success
- Support renewals, RFPs, and commercial proposals
- Demonstrate ownership of revenue growth and pipeline health
- Encourage participation in cross functional projects that involve other departments to foster broader understanding and collaboration
Insights Leadership & Thought Partnership
- Develop deep expertise in client business models and strategic priorities
- Deliver thought leadership using NIQ data and analytics
- Translate insights (TSR/RMS/CI/Macro Trends) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround
- Identify opportunities to expand Retail advanced analytics adoption
Operational Excellence & Governance
- Lead client onboarding and ensure seamless integration of services
- Establish governance frameworks and communication cadence
- Ensure clarity in delivery standards, KPIs, and expectations
- Drive continuous improvement in processes and engagement models
About the Candidate
- 8 12 years of experience in CPG, retail, market research, or analytics‑driven roles. Prior NielsenIQ or GfK Experience is required
- Strong experience managing regional/global retail accounts
- Deep expertise in analytics solutions (POS, Panel or SA&I)
- Proven track record in senior stakeholder management and complex client leadership
- Strong consultative mindset and strategic problem‑solving skills
- Demonstrated success in revenue growth and client expansion
- Experience with JBP, NPS, and value‑based selling
- Excellent presentation and storytelling skills
- Ability to lead cross‑functional teams in a matrix environment
- Master’s degree (MBA preferred)
Important Note
- This role is only intended for candidates who are already living and based in the UAE.
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