Analyst - Customer Success Retail
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Key skills for this role
About the Role
NielsenIQ seeks a Customer Success Analyst to manage client relationships for Oman/Kuwait/Qatar clients. The role involves leading JBP processes, driving NPS, and identifying growth opportunities.
Key Skills for This Role
Responsibilities
- Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications
- Lead JBP process and align customer objectives with service delivery
- Lead QBO and Client Review process, focusing on service delivery and ROI
- Lead and own NPS process, reviewing success metrics and client satisfaction
- Build deep expertise and empathy for Customer's business and associated needs
- Identify opportunities for increased partnership and elevate to organizational partners
- Facilitate day to day and strategic two way communication between NIQ and Customers
- Lead onboarding process and own setup of client onboarding
Requirements
- 1 2 years of experience in the CPG industry and/or related sales, category management, market research
- Strong knowledge of the CPG industry and client organizations
- Consultative client skills and innovative problem solving skills
- Proven experience in successfully leading complex client relationships
- Ability to write and deliver effective proposals and presentations
- Bachelor's degree
Full Job Posting
Job Description
- NielsenIQ Customer Success places our customers at the heart of everything that we do.
- You’ll be working as a Consultant role, responsible for collaborating on insights/delivery for Oman/Kuwait/Qatar clients.
Responsibilities
- Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications
- Responsible for identifying relevant stakeholders at Client
- Work closely with the AD to develop strategic direction and service strategy
- Leads JBP process and is accountable for identifying and aligning customer objectives
- Lead QBO and Client Review process, focusing on service delivery and ROI elements
- Lead and own NPS process
- Responsible for consulting and service model elements for master contract renewal
- Build deep expertise and empathy for Customer’s business
- Build meaningful relationships across multiple client divisions
- Lead generation: Display full understanding of all NIQ portfolio
- Create value through leveraging existing NIQ tools
- Identify opportunities for increased partnership
Qualifications
- 1 2 years of experience in the CPG industry and/or related sales, category management, market research
- Prior experience with NIQ (or similar) solutions preferred
- Strong knowledge of the CPG industry and client organizations
- Consultative client skills and innovative problem solving skills
- Proven experience in successfully leading complex client relationships
- Proven track record of building client engagement
- Experience building relationship and consensus with clients
- Ability to successfully influence and negotiate with clients, colleagues, and Executives/management
- Ability to write and deliver effective proposals and presentations
- Proven and quantifiable overachievement of revenue, sales and profitability objectives
- Proven skills managing selling cycles from four week to six
- Bachelors degree
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee Assistance Program (EAP)
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