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Senior Manager - Retailer Customer Success (Market research, Data analytics, Consumer Insights)

NielsenIQ
Sharjah, UAE
Full Time
Manager
1 months ago
Market ResearchData AnalyticsConsumer InsightsClient Relationship ManagementStrategic PlanningJoint Business Planning
Free

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Job Overview

  • The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region.
  • The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships.
  • This position oversees major strategic Retailers and supports multi‑market needs across MEA.

Key Responsibilities

  • Act as senior relationship owner for key retail clients, managing executive level engagement.
  • Identify and engage senior stakeholders across client organizations.
  • Partner with Account Directors to define and execute strategic service direction and support renewal.
  • Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics.
  • Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.
  • Drive client satisfaction through structured NPS programs and proactive service governance.
  • Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
  • Deliver thought leadership using NIQ data and analytics.
  • Lead client onboarding and ensure seamless integration of services.
  • Establish governance frameworks and communication cadence.

About the Candidate

  • 8 12 years of experience in CPG, retail, market research, or analytics‑driven roles.
  • Prior NielsenIQ or GfK Experience is required.
  • Strong experience managing regional/global retail accounts.
  • Deep expertise in analytics solutions (POS, Panel or SA&I).
  • Proven track record in senior stakeholder management and complex client leadership.
  • Strong consultative mindset and strategic problem‑solving skills.
  • Demonstrated success in revenue growth and client expansion.
  • Experience with JBP, NPS, and value‑based selling.
  • Excellent presentation and storytelling skills.
  • Ability to lead cross‑functional teams in a matrix environment.
  • Master’s degree (MBA preferred).

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee Assistance Program (EAP)

About NIQ

  • NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior.
  • In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
  • NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

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