Senior Manager, Reliability Engineering & AIOps

Lead, hire, and develop the reliability engineering team, owning on-call health while staying technically hands-on.

Set the reliability strategy: define the service level objective program, publish an error-budget policy, and drive adoption across platform and service teams.

Build and run a follow-the-sun on-call and response model across six regions, with clean handoffs and one consistent set of runbooks and severity definitions worldwide

Own the incident management and paging platform end to end, including services, schedules, escalation policies, and routing, configured as code and tuned so alerts fire on real risk rather than noise

Serve as incident commander on major incidents, own executive and stakeholder communications, and lead blameless postmortems with tracked follow-up.

Own disaster recovery strategy and execution across Azure, AWS, GCP, and core infrastructure platforms, including service-tier recovery objectives, backup and restore validation, failover readiness, DR certification, runbook governance, and recurring exercises measured against RTO and RPO targets

Lead capacity planning and performance engineering across Azure, AWS, GCP, compute, storage, network, and HPC platforms, using demand forecasting, utilization trends, growth modeling, and automation to prevent capacity risk and reduce manual operational work

Define and drive AI Ops requirements for reliability engineering across Azure, AWS, and GCP, including Microsoft Copilot, Cursor, GitHub Copilot, and LLM-based operational workflows for incident triage, runbook generation, knowledge retrieval, root-cause analysis, and safe remediation recommendations.

This is a full-time role on a standard schedule, with participation in a global on-call rotation.

Bachelor's degree in Computer Science, Engineering, or a related field with 15 years of related experience; or a Master's degree with 12 years of experience; or equivalent experience.

Experience leading or mentoring a reliability or operations team and setting technical direction

Proven incident command on major outages, plus ownership of a postmortem process

Strong background in disaster recovery planning across Azure, AWS, GCP, and core infrastructure platforms, including restore validation, failover testing, recovery-objective definition, and corrective action tracking after DR exercises or production incidents

Hands-on ownership of an incident management and paging platform at scale, such as PagerDuty

Experience with capacity planning, performance trending, utilization analysis, and infrastructure demand forecasting for globally distributed production environments across Azure, AWS, GCP, and on-premises platforms

Track record of defining and defending service level objectives and error budgets in production

Working depth in observability tooling (Prometheus, Grafana, Loki, Tempo or equivalent), infrastructure as code (Terraform), and Python or Go

Practical experience applying AI-assisted engineering and operations tools such as Microsoft Copilot, Cursor, GitHub Copilot, or enterprise LLM platforms to improve troubleshooting, automation, documentation, and engineering productivity across Azure, AWS, GCP, and hybrid infrastructure, with clear guardrails for security, privacy, auditability, and production safety.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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