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Senior Manager, QRC Customer Solutions
Flowserve Corporation
Pasadena, USA
Full-time
Senior · 7+ years experience
Onsite
Discovered 1 weeks ago
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Role Overview
At Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.
This role ensures that every customer request—large or small—is handled with urgency, professionalism, and alignment to Flowserve’s commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.
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Job Summary
At Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.
This role ensures that every customer request—large or small—is handled with urgency, professionalism, and alignment to Flowserve’s commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.
Responsibilities
- Lead all front-end QRC commercial activities, including quotation development, pricing, and order management for assigned sites.
- Serve as the primary customer interface within the QRC Network, ensuring clear communication, timely updates, and proactive issue resolution.
- Drive quoting accuracy and turnaround performance, meeting established service-level targets and supporting the quick-turn business model.
- Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.
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