Senior Manager, People Digital
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Key skills for this role
Role Overview
Serve as the ServiceNow HRSD Product Owner within the global People Digital Solutions team.
Set strategy and translate vision into an executable roadmap while leading a small team and collaborating with global product, adoption, insights, data governance, and Digital specialists.
Ensure the solution supports People strategy, user experience, regulatory compliance, governance, ethical standards, and business-risk management.
Key Skills for This Role
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About Worley
Worley is a global energy, chemicals, and resources company headquartered in Australia.
The company delivers consulting, engineering, procurement, construction, operations, and decommissioning services across asset lifecycles.
Role Purpose
Serve as the ServiceNow HRSD Product Owner within the global People Digital Solutions team.
Set strategy and translate vision into an executable roadmap while leading a small team and collaborating with global product, adoption, insights, data governance, and Digital specialists.
Ensure the solution supports People strategy, user experience, regulatory compliance, governance, ethical standards, and business-risk management.
Product Strategy and Design
- Set the HRSD product vision and strategic drivers in alignment with ServiceNow, People Digital, and ERP strategies.
- Create a multi-year outcome-based roadmap and quarterly objectives for the HRSD product.
- Align ServiceNow initiatives with Oracle, Eightfold.ai, Taleo, Appreciate, and SuccessFactors.
- Drive holistic ServiceNow solution design as the experience layer for People technologies.
Delivery and Governance
- Document and obtain approval for business requirements, prioritize demand and backlog, and support design discussions, testing, enhancements, and go-lives.
- Manage external support vendors, escalations, service quality, vendor performance, and the ServiceNow vendor relationship.
- Create project plans, structured methodologies, templates, standards, reference guides, FAQs, and user resources.
- Administer forms, workflows, reports, documentation, data migrations, documents, and related programs.
Insights and Adoption
- Conduct routine reporting and analysis and share actionable insights to improve employee experience and reduce system friction.
- Support adoption, training, continuous improvement, global standards, and maximum deployment of available system functionality.
Key Requirements
- Undergraduate or postgraduate qualification in information technology, human resources, business administration, or equivalent similar-solution administration experience.
- Experience designing and implementing enterprise-wide HR digital initiatives, project management, and change management in a complex global organization.
- Prior functional knowledge and experience managing ServiceNow HRSD and Tier 1 cloud solutions such as Oracle.
- Experience consulting with global People stakeholders and working independently under deadlines.
- Flexibility for regular calls outside normal business hours to connect with global teams.
- Regional or global team experience is desirable.
Performance Measures
- Success is measured through solution fit, continuous improvement, project velocity, testing and deployment quality, delivery against plan, training attendance, adoption, and stakeholder feedback.
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