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Senior Manager - Leasing Residential

Dubai Holding Asset Management
Dubai, UAE
Full Time
Manager
Onsite
Yesterday
Business DevelopmentNegotiationCustomer Relationship ManagementSalesforceYARDIMarket Research
Free

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Role Overview

  • The role holder is responsible for managing the implementation of all residential leasing activities and developing relationships with clients to achieve 100% occupancy of the DHAM residential portfolio.
  • The role holder ensures that the deals are documented and executed within the company policies / budgets whilst providing seamless customer service to improve customer satisfaction and customer retention.

Strategic Responsibilities

  • Provide input to the development of leasing strategy and business plan in order to identify new leasing opportunities in local markets and achieve the annual leasing objectives.
  • Support in the development of leasing plans, policies, procedures and practices that ensure adequate safety for the business and provide sustainable service to the clients.
  • Develop and implement an attainable leasing plan and budget to ensure the Leasing strategy is translated to practical operational action & projects which contribute to the achievement of ROI and business objectives.
  • Achieve new leases revenue target for all assigned communities in order to support the achievement of overall department EBIDA.

Core Responsibilities Budgetary Support

  • Support the Director – Residential Leasing to prepare, consolidate, and forecast the commercial budget and monitor financial performance versus the budget.

Core Responsibilities Commercial Operations

  • Manage leasing services for all assigned DHAM residential portfolio and ensure proper planning and execution of activities to maximize occupancy rate and ensure the highest revenue return on the assets.
  • Meet revenue and occupancy targets and ensure all pipelines and deals are closed.
  • Acquire, negotiate and conclude lease agreements with new tenants in line with the budget.
  • Ensure development of tenancy contracts templates and forms of high quality by working with legal that ensures standardization of leasing documents.
  • Ensure lease documents are accurately prepared to allow seamless administration and execution of lease agreements.
  • Manage all operational requirements for leasing in terms of staff management, manpower on site, annual leaves, staff training.
  • Ensure all leads are managed effectively within Salesforce.
  • Work with the marketing team to establish new promotions and marketing channels.
  • Approve holding units for new leases and unit changes according to requirements.
  • Monitor contracts under 'issued' status and yet to be approved and provide direction.
  • Ensure all leasing activities are incorporated through YARDI or other available platforms.
  • Drive the team and ensure maximum efficiency of sales function to achieve targets.

Key Relationship Management and Revenue Enhancement

  • Develop and manage corporate and individual client relationships and seek expansion opportunities.
  • Effectively leverage brokers/ agencies for successful delivery of Services.
  • Assign and manage external leasing agencies when required.
  • Support in Identifying new lines of revenue opportunities and propose enhancement plans.
  • Identify potential relationship opportunities from a B2B to B2C perspective.

Customer Experience Management

  • Manage and implement the customer experience management model to maximize customer acquisition and retention rate.
  • Oversee the customer satisfaction survey results across the assigned Residential portfolio.
  • Ensure customer satisfaction throughout all assigned projects.
  • Provide input and recommendation for all projects to improve customer experience.

Minimum Qualification

  • Bachelor’s degree in Business Administration, or any related field.

Experience

  • 8 10 years of experience in leasing including 3 years at a senior managerial level.
  • Middle East experience is preferred.

Technical Competencies

  • Excellent Business Development skills.
  • Strong analytical Skills.
  • Excellent planning and organizing skills.
  • Excellent negotiation & persuasion skills.
  • Advanced customer relations and customer service orientation.
  • Advanced business and financial acumen.
  • Business outlook.
  • Excellent communication & networking skills.
  • Arabic is advantageous.

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