Senior Manager, Learning Operations Managed Services

As a Package, Program & Solution Management professional on the Learning Business Process as a Service team, you will be responsible for:

Define and execute the go-to-market strategy for Deloitte’s Learning Business Process as a Service offering, including market positioning, competitive analysis, and offering differentiation

Lead business development activities for large-scale managed services opportunities, including prospect development, sales strategy, pricing models, proposals, and executive presentations

Oversee the transition and delivery of enterprise learning operations engagements, including learning administration, content development, reporting, vendor management, and service performance management

Integrate AI, automation, and learning technologies into managed services delivery to improve efficiency, quality, and business outcomes

Lead global delivery teams and manage stakeholder relationships across client organizations, alliance partners, and Deloitte teams

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

Our Insights, Innovation & Operate offering within Deloitte Human Capital is dedicated to reimagining how organizations design, run, and continuously improve their people operations. We combine deep functional expertise in HR and learning with leading technology capabilities and managed services delivery to help clients achieve sustained workforce effectiveness and measurable business value.

Our Learning Business Process as a Service team sits at the core of this offering—delivering end-to-end managed learning operations across enterprise L&D, customer education, and partner enablement. Leveraging Deloitte's global delivery footprint and a curated ecosystem of technology and delivery partners, our team redefines what a learning outsourcing partnership can achieve. We measure value in learner impact and business outcomes—not hours delivered.