Senior Manager - International Quality Control (Qatarization)

-Work with business and international operations partners to fully assess impacts of new development.

-Closely liaise with HO departments, Relationship Managers, Operations PMO, Quality Assurance Team and

-Senior Stakeholders across the organizations.

-Create new or update existing procedures, training materials and user guides.

-Work with appropriate service desks to transfer knowledge for post implementation support.

-Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

-To assist customers in all their queries on Bank’s product and seek solution to their requests.

-Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.

-Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

C. Internal (Processes, Products, Regulatory):

-Perform baselining, gap analysis, comparison studies and evaluation to verify process and systems are performing as per the standard government and regulatory requirements.

-Assess the efficiency and the effectiveness of the project and system once implemented, taking appropriate steps to resolve any problems/ issue noted.

-Identify and implement service enhancements and process improvements.

-Ensure and escalate issues on stability of systems and applications associated with banking transaction processing. Review trends and determine what changes may be necessary to correct system issues or enhance processing.

-Ensure that the project interim deliverables adhere to the standard quality metrics and are accepted by the stakeholders

-Monitor and measure the performance and quality of the designated international branches to identify the opportunities for re-engineering.

-Initiate re-engineering, efficiency management, quality improvement, and cost optimization efforts projects.

-Measure the project performance against the planned performance baselines & other metrics in PM plan and determine corrective / preventive actions in case of variance and support in resolving issues interfering with the successful completion of the projects.

-Coordinate project related work with various departments by supporting testing and system integration as and when required.

-Perform periodic audit checks for processes and systems in international branches to ensure utmost quality and efficiency in adherence to defined procedures.

-Control changes to the project management plan and performance baselines by strictly adhering to the change control procedures.

-Provide guidance for post go live verification and sign off benchmarks for optimal system performance.

-Provide constant support to the international projects through meetings with designated RM’s and highlight and alert any variances from approved plan.

-Coordinate with other departments to ensure high customer satisfaction are met or exceeded.

-Prepare reporting for the projects for submission to various management levels / Operations PMO /International Branches within the Group.

-Ensure direct oversight of high-volume activity, consistently complex issues and/ or high-level risk and exposure items that have a significant impact on the achievement of the objectives of the department and potentially the

-International Operations Department.

-Investigate and report service interruptions, critical issues and potential risks to Executive Manager of IGOPS.