Senior Manager, Global Technology User Experience Design

Why This Role Matters

Team and Technology

• Lead designers embedded in cross-functional teams with shared accountability for outcomes.
• Partner with Technical Product Managers, Engineering, business stakeholders, and the GUIDE UX Center of Enablement team.
• Use Figma, Azure DevOps or Boards, GUIDE design systems, Storybook, Microsoft 365, and AI-enabled capabilities.
• Define practices, guardrails, and tooling for AI across research synthesis, ideation, UX writing, prototyping, and design-to-development handoff.

Team Leadership and Development

• Lead, coach, hire, and manage the UX design team.
• Own performance and career development through regular one-to-ones, feedback, and growth plans.
• Build onboarding pathways and cultivate a culture of craft, collaboration, and continuous learning.

Technology Delivery and Execution

• Own UX intake, including triage, sizing, prioritization, and demand-backlog transparency.
• Ensure design is embedded in discovery and delivery and co-own problem framing and success criteria with Product and Engineering.

Operational Excellence

• Establish operating rituals, tooling, throughput measures, and partner-satisfaction measures.
• Run quarterly capacity planning and weekly resourcing triage.
• Maintain the capacity ledger in Azure DevOps and provide a real-time UX view through the Power BI dashboard and Delivery Plan.

Technical and Strategic Direction

• Raise design quality, consistency, and accessibility through critiques, reviews, shared standards, patterns, and GUIDE design-system adoption.
• Define responsible AI practices, guardrails, and tooling across the design lifecycle.

Stakeholder and Resource Alignment

• Partner with Product, Engineering, and business stakeholders to scope and sequence UX work against roadmaps.
• Allocate designers based on demand, priority, and continuity while balancing workload and informing headcount decisions.
• Support budget planning, forecasting, resource allocation, and vendor or agency relationships where applicable.

Workplace

• The position is on-site in the greater Seattle, Washington area.
• Potential locations include Downtown Seattle, Federal Way, Lynnwood, and Bellevue Factoria.
• Candidates must be local or willing to relocate, and relocation assistance is not offered.

Required Qualifications

• Bachelor's degree in a relevant field or equivalent education and experience.
• Experience leading or managing designers, including coaching, feedback, and performance development.
• Deep UX craft across research, interaction design, information architecture, visual or UI design, accessibility, and design systems.
• Experience managing capacity, allocation, or resourcing across multiple teams or projects.
• Experience applying AI to design work and defining responsible AI practices.
• Fluency with Figma, Azure DevOps or Boards, design systems such as GUIDE or Storybook, and Microsoft 365.
• Experience leading complex initiatives with multiple stakeholders and dependencies.

Preferred Qualification

• Logistics, supply chain, or complex enterprise or mission-critical domain experience is preferred.