Account Manager

About Expeditors

Job Description

Key Responsibilities

• Build and strengthen relationships with assigned customer accounts.
• Understand customers’ business objectives, supply chain needs, and growth strategies.
• Expand relationships beyond primary contacts across multiple levels of customer organizations.
• Maintain high customer satisfaction through proactive communication, issue resolution, and ongoing support.
• Identify, develop, and secure opportunities to grow business within existing accounts.
• Lead business reviews and present solutions that enhance customer value and operational performance.
• Collaborate with Operations, Product, and Service teams to deliver seamless customer experiences.
• Maintain accurate customer information, account plans, and opportunities in CRM systems.
• Monitor account performance and recommend improvements that enhance efficiency and service quality.
• Stay informed about company products, services, and technology solutions to support customer needs.
• Advocate for customers while balancing company objectives and profitability.

Qualifications

• Bachelor’s degree in business, supply chain, logistics, or a related field, or equivalent industry experience.
• At least three years of experience in logistics, supply chain, account management, or business development.
• Proven ability to build customer relationships and grow existing accounts.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Demonstrated problem-solving and analytical abilities.
• Ability to collaborate effectively across departments and organizational levels.
• Proficiency in Microsoft Office applications and CRM systems.
• Strong organizational, planning, and time-management skills.
• Professional English and Arabic communication skills, written and verbal.

Additional Information

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Employee stock purchase plan.
• Training and personnel development program.