Senior Manager - Global IT Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Masdar seeks a Senior Manager to lead global IT operations, including cloud, infrastructure, digital workplace, and service management. The role requires driving a product-driven operating model, managing multi-vendor delivery, and ensuring service performance and transformation execution.
Key Skills for This Role
Responsibilities
- Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure, network and digital workplace; IT service delivery and automation; and ServiceNow platform.
- Ensure all domains operate as integrated products with end to end accountability for service performance and user experience.
- Translate enterprise strategy into coordinated operational execution across domains.
- Establish and chair a weekly IT Operations Governance Forum.
- Own the IT Operations Service Catalogue, maintained quarterly.
- Institutionalise a platform as a product operating model and establish governance for roadmaps, prioritisation, and value realisation.
- Define and own a Platform Governance Framework covering assessment, customisation exceptions, retirements, and vendor changes.
- Lead a global ecosystem of managed service providers and system integrators, shifting to outcome based accountability.
- Define and enforce SLA/KPI frameworks linked to business outcomes.
- Own global IT operations performance across availability, resilience, service continuity, and cost efficiency.
- Establish integrated executive dashboards across ServiceNow, infrastructure, and cloud consumption/FinOps.
- Define and lead an automation first IT operations strategy across ServiceNow, service desk, and infrastructure automation.
Requirements
- Bachelor's or master's degree in IT, Engineering, or related field
- 12–15+ years in IT operations, infrastructure, or platform leadership
- ITIL v4 (Managing Professional or Strategic Leader) certification
- Azure Solutions Architect or equivalent cloud certification
- Experience in large scale infrastructure transformation and outsourced/SIAM operating models
- Strong understanding of cloud platforms (Azure preferred), infrastructure, network architecture, digital workplace (M365), and ServiceNow
- Deep familiarity with ITIL v4, FinOps, automation, AIOps, and IT/OT convergence
Full Job Posting
Company Description
- Masdar (Abu Dhabi Future Energy Company) is a global clean energy leader established in 2006.
- Masdar is a clean energy investor, developer and operator with a global project portfolio capacity over 65 GW.
- Jointly owned by TAQA, ADNOC and Mubadala.
Job Description
- Orchestrate and scale a modern, product driven IT operations function across cloud, infrastructure, digital workplace, service management, and enterprise platforms.
- Retain full internal accountability for service outcomes, platform governance, and transformation execution within a lean internal structure and highly outsourced multi vendor delivery model.
Key Accountabilities
- Lead and align multiple IT operational domains: cloud platforms and FinOps; infrastructure, network and digital workplace; IT service delivery and automation; and ServiceNow.
- Ensure all domains operate as integrated products with end to end accountability for service performance and user experience.
- Translate enterprise strategy into coordinated operational execution across domains.
- Establish and chair a weekly IT Operations Governance Forum.
- Own the IT Operations Service Catalogue, a published, versioned inventory of all IT services.
- Institutionalise a platform as a product operating model and establish governance for roadmaps, prioritisation, backlog management, delivery cadence, and value realisation tracking.
- Align all operational platforms into a cohesive ecosystem.
- Enforce a standardisation first approach with minimal customisation and technical debt discipline.
- Define and own a Platform Governance Framework covering assessment, customisation exceptions, retirements, and vendor changes.
- Lead a global ecosystem of managed service providers and system integrators, shifting to outcome based accountability.
- Define and enforce SLA/KPI frameworks linked to business outcomes.
- Own global IT operations performance across availability, resilience, service continuity, service quality, and cost efficiency.
Preferred Qualifications
- Bachelor's or master's degree in IT, Engineering, or a related field.
- ITIL v4 (Managing Professional or Strategic Leader); Azure Solutions Architect (or equivalent cloud certification); TOGAF or enterprise architecture exposure; FinOps certification (advantageous).
Preferred Experience
- 12–15+ years in IT operations, infrastructure, or platform leadership, managing multi domain IT environments.
- Demonstrated success in large scale infrastructure transformation and highly outsourced / SIAM operating models; energy, utilities, or industrial sectors, or high performance environments.
Job Specific Skills
- Strong understanding of cloud platforms (Azure preferred), infrastructure and network architecture, digital workplace (M365 ecosystem), and ServiceNow / enterprise workflow platforms.
- Deep familiarity with ITIL v4 service management, FinOps and cost optimisation, and automation, AIOps, and AI enabled operations; working knowledge of IT/OT convergence.
- Strong systems thinker able to integrate multiple domains into a cohesive operating model; exceptional vendor governance and performance management; product oriented, data driven, execution focused, and pragmatic.
Additional Information
- Role is to be based in Abu Dhabi, UAE.
- As part of the application process, we will collect, store and process personal information about you.
- Masdar will use your personal information in accordance with our Candidate Privacy Notice.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Masdar
Lead, Events ZSP (UAEN)
Abu Dhabi, UAE
Lead planning and execution of high-profile events for the Zayed Sustainability Prize, managing budgets, stakeholders, and external agencies to enhance global reputation.
Analyst, Ethics & Compliance
Abu Dhabi, UAE
Provide administrative support for the Ethics and Compliance Program, assist in due diligence processes, and maintain accurate records and reports.
Analyst, Ethics & Compliance (6-Month Contract)
Abu Dhabi, UAE
Masdar seeks an Analyst to support the Ethics & Compliance team in implementing and monitoring the compliance program. You will assist with third-party due diligence, training coordination, and reporting. Requires a bach
Senior Manager - Global IT Operations Manager
Abu Dhabi, UAE
Masdar is seeking a Senior Manager - Global IT Operations Manager to orchestrate and scale a modern, product-driven IT operations function in Abu Dhabi. The role involves leading cloud, infrastructure, digital workplace,
Associate Data / Decision Scientist (UAEN)
Abu Dhabi, UAE
Masdar is seeking an Associate Data/Decision Scientist for a national talent development program. The role involves supporting analytics, AI, and data products, including data preparation, model development, and dashboar
Senior Manager – Investment, PLM & Document Intelligence Platforms
Abu Dhabi, UAE
Masdar is seeking a Senior Manager to own the end-to-end digital thread from deal origination to asset performance, including investment lifecycle and document intelligence platforms. The role requires 14-18+ years of ex
Enterprise Architect & Data Governance Head
Abu Dhabi, UAE
Masdar seeks a visionary Enterprise Architect to lead the Enterprise Digital function, designing a composable architecture for global digital ecosystem and owning data management & governance strategy. Requires 15+ years
Enterprise Architect & Data Governance Head
Abu Dhabi, UAE
Masdar is seeking a visionary Enterprise Architect to join the Chief Digitalization Officer's Leadership Team, responsible for designing a flexible composable architecture and owning the global Data Management & Data Gov
Lead, Events ZSP (UAEN)
Abu Dhabi, UAE
Analyst, Ethics & Compliance
Abu Dhabi, UAE
Analyst, Ethics & Compliance (6-Month Contract)
Abu Dhabi, UAE
Senior Manager - Global IT Operations Manager
Abu Dhabi, UAE
Associate Data / Decision Scientist (UAEN)
Abu Dhabi, UAE
Senior Manager – Investment, PLM & Document Intelligence Platforms
Abu Dhabi, UAE
Enterprise Architect & Data Governance Head
Abu Dhabi, UAE
Enterprise Architect & Data Governance Head
Abu Dhabi, UAE