Senior Manager - Finance & Procurement Services

Lead and supervise day-to-day Accounts Payable operations, ensuring strict adherence to SLAs, KPIs, and compliance standards (invoice processing, payment runs, vendor reconciliations, 3-way matching, and exception handling).

Maintain a robust end-to-end understanding of Accounts Payable and overlapping Order-to-Cash (Accounts Receivable) interfaces to optimize total working capital and vendor experience.

Function as an escalation point to resolve complex operational queries, vendor disputes, and system/process bottlenecks.

Act as a primary client-facing contact and strategic partner for key business stakeholders, procurement teams, and external vendors.

Handle customer expectations, lead operational governance reviews (QBRs/MBRs), and drive continuous improvement in customer satisfaction scores (CSAT).

Lead Transformation from the Front: Drive digital transformation, automation (RPA, AI, OCR workflow tools), and continuous improvement initiatives across the P2P value chain.

Lead and handle transition projects—from business case preparation, shadow tracking, and process mapping to steady-state operational handover.

Identify process redundancies and drive standardization across different geographies or entities.

Handle, mentor, and coach a team of AP team leads and analysts, fostering a collaborative, transparent, and high-performance team culture.

Drive team performance management, talent retention, resource planning, and capability building.

Promote cross-skilling across AP/AR domains to build business resilience and team agility.

Education: Bachelor’s or equivalent experience or master’s degree in finance, Accounting, Commerce, or equivalent.

Experience: 10–15 years of dynamic experience in F&A / Shared Services / GBS, with at least 9-12 years in a managerial or team lead capacity over Accounts Payable

ERP & Tool Expertise: Hands-on proficiency in ERP environments (SAP S/4HANA, SAP ECC) alongside workflow engines and ticketing suites (e.g., ServiceNow, SNOW, VIM, ReadSoft).

Transformation Track Record: Demonstrated experience in leading process transitions, process re-engineering (PDCA, Lean Six Sigma), and automation rollouts.

Communication & Stakeholder Handling: Excellent verbal and written communication skills with the ability to influence cross-functional leaders and handle high-pressure customer situations effortlessly.

Attention to detail and customer-focused attitude.

This role is based in Bangalore, where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

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