Sr.Process Associate - Marcom, Sales and Delivery Services

Review open accounts for collection efforts and prepare the necessary templates and trackers for the collection’s initiative.

Make outbound collection calls and/or correspondence for strategic accounts in a professional manner.

while keeping and improving customer relations in a fast-paced goal-oriented collections department.

Reduce delinquency for assigned strategic accounts.

Effectively track, report and resolve all outstanding disputed items.

Follow and implement the company collections procedure.

Ensure cash receipts are applied to the customer account by liasioning with the cash application team.

Establish and maintain effective and cooperative working relationships with commercials, sales, technical and project teams.

Perform other assigned tasks and duties necessary to support the Cash Collections Department.

Participating in team planning meetings.

Meet defined department goals and activity metrics.

Provide guidance and training for junior credit controllers.

Identify issues attributing to account delinquency and discuss them with Business Unit commercials on a regular basis.

Weekly and monthly reporting to direct supervisor as instructed by him/her.

Monthly Delinquency notices (Dunning Letters).

Participating on process improvement projects.

Bachelor’s degree or equivalent.

Excellent communication (written and verbal) in English.

Good customer relationship skills to manage a variety of customer interactions.

Thrives in a team environment.

Strong attention to detail, goal oriented.

Commitment to excellent customer service.

Knowledge of Accounts Receivables, Billing and Collections procedures.

Proficiency using SAP, MS Office pack to create team level and process level reports.

1-2 years of Collections Experience.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.