Senior Manager - Experience Design (Interior) - Contractual Hire
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Dubai Airports is hiring a Senior Manager for Experience Design (Interior) on a contractual basis. You will develop and deliver a compelling vision for the passenger journey, creating innovative service concepts and infrastructure solutions.
Key Skills for This Role
Responsibilities
- Develop and deliver a compelling vision for the holistic passenger journey, creating innovative service concepts
- Embed a customer first mindset across all design activities
- Leverage data and passenger insights to develop practical, scalable concepts, prototypes, and infrastructure solutions
- Create and implement a strategic experience masterplan, delivering a portfolio of innovative solutions
- Collaborate with cross functional teams to ensure customer experience is integrated into infrastructure plans and capital projects
- Establish frameworks to monitor, measure, and enhance the quality of passenger experiences
- Deliver design solutions that are economically feasible, operationally viable, and commercially impactful
- Partner with internal teams, external consultants, and service providers to ensure successful delivery
Requirements
- Proven experience in customer experience design, service design, or human centered design within complex environments
- Overall 10 12 years of experience
- Strong ability to translate user insights into innovative, practical solutions
- Data driven mindset with ability to leverage customer insights and research
- Strong stakeholder management and influencing skills across multiple functions
- Passion for creating world class, customer centric experiences
Full Job Posting
Strategy and Development
- The strategy group maps out where we’re going, what that means, and what it looks like.
- Design translates strategies into award winning products and experiences.
What You'll Deliver
- Develop and deliver a compelling vision for the holistic passenger journey, creating innovative service concepts.
- Embed a customer first mindset across all design activities.
- Leverage data and passenger insights to develop practical, scalable concepts, prototypes, and infrastructure solutions.
- Create and implement a strategic experience masterplan, delivering a portfolio of innovative solutions.
- Collaborate with cross functional teams to ensure customer experience is integrated into infrastructure plans and capital projects.
- Establish frameworks to monitor, measure, and continuously enhance the quality of passenger experiences.
- Deliver design solutions that are economically feasible, operationally viable, and commercially impactful.
- Partner with internal teams, external consultants, and service providers to ensure successful delivery.
What You Bring
- Proven experience in customer experience design, service design, or human centered design within complex environments.
- Overall 10 12 years of experience.
- Strong ability to translate user insights into innovative, practical solutions.
- Data driven mindset with ability to leverage customer insights and research.
- Strong stakeholder management and influencing skills across multiple functions.
- Passion for creating world class, customer centric experiences.
Life at Dubai Airports
- Fast moving and fast growing, Dubai Airports is a business all about delivering great airport experiences, 24 hours a day.
- You'll be part of the team that connects the world and go beyond; delivering an advanced, innovative future.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Dubai Airports
Controller - AOCC Terminal
Dubai, UAE
Dubai Airports is hiring a Controller for the AOCC Terminal to monitor and control airport operational activities. The role involves ensuring smooth and safe operations across terminals, handling incidents and crises, an
Controller - Airside Stands & Data
Dubai, UAE
Dubai Airports is hiring a Controller for Airside Stands & Data to monitor aircraft movements, manage stand allocation, and coordinate slot allocation in real-time. Requires a higher diploma in Aviation engineering or Ma
Controller - Airside Stands & Data
Dubai, UAE
Dubai Airports is hiring a Controller for Airside Stands & Data to monitor aircraft movements and manage stand allocation in real-time. You will ensure operational integrity, respond to incidents, and coordinate slot all
Senior Analyst - Forecasting & Research
Dubai, UAE
Dubai Airports is looking for a Senior Analyst to provide analytical support for traffic growth and customer insights. The role involves managing reporting, researching airline networks, and supporting stakeholders with
Senior Manager - Transformation
Dubai, UAE
Dubai Airports seeks a Senior Manager to lead strategic transformation initiatives, translating enterprise priorities into integrated programs. The role involves managing end-to-end delivery plans, partnering with senior
Senior Analyst - Forecasting & Research
Dubai, UAE
Dubai Airports is looking for a Senior Analyst in Forecasting & Research to join the Strategy group. The role involves delivering analytical support on traffic growth, customer insights, and market research, using tools
Senior Manager - Transformation
Dubai, UAE
Dubai Airports is seeking a Senior Manager - Transformation to lead strategic transformation initiatives. The role involves defining transformation plans, partnering with senior stakeholders, and driving measurable busin
Coordinator - ADP data entry
Dubai, UAE
Dubai Airports is seeking a Coordinator for ADP Endorsement to serve as the point of contact for stakeholder issues related to Aerodrome Driving Permits. Responsibilities include reviewing appeals, supporting audit calen
Controller - AOCC Terminal
Dubai, UAE
Controller - Airside Stands & Data
Dubai, UAE
Controller - Airside Stands & Data
Dubai, UAE
Senior Analyst - Forecasting & Research
Dubai, UAE
Senior Manager - Transformation
Dubai, UAE
Senior Analyst - Forecasting & Research
Dubai, UAE
Senior Manager - Transformation
Dubai, UAE
Coordinator - ADP data entry
Dubai, UAE