Senior Manager Ecommerce

About Us

About The Role

Platform & Operations

• Own day-to-day management of our Magento-based ecommerce store, including product catalogue, promotions, content updates, and performance monitoring
• Identify and implement platform improvements, integrations, and optimisations to enhance site performance, UX, and conversion rates
• Manage third-party vendors and technical teams to deliver projects on time and on budget

Digital Marketing Oversight

• Serve as the internal point of contact for our digital marketing agency, managing the relationship and ensuring work is delivered to a high standard
• Review and critically evaluate agency output across Google Ads (Search, Shopping, Performance Max) and paid social (Meta, TikTok, Snapchat) — pushing back where needed and asking the right questions
• Ensure campaigns are aligned to business objectives, with clear KPIs agreed upfront and performance reviewed regularly
• Understand channel mechanics well enough to spot underperformance, challenge recommendations, and contribute meaningfully to strategy discussions
• Work with the agency and internal creative teams to brief compelling, region-appropriate ad content

Commercial & Reporting

• Own ecommerce KPIs including revenue, conversion rate, AOV, traffic, and customer acquisition cost
• Produce regular performance reports and present findings to senior stakeholders
• Monitor competitor activity and market trends across the UAE and KSA

Collaboration

• Work cross-functionally with marketing, logistics, customer service, buying, and finance teams to ensure a seamless customer experience end to end
• Act as the connective tissue between technical teams and commercial stakeholders — translating business needs into platform requirements and vice versa

Required

• 5+ years of ecommerce management experience, ideally within a pure-play or digitally native business
• Hands-on Magento experience (configuration, catalogue management, extensions, troubleshooting) — this is a must
• Solid working knowledge of Google Ads and paid social — you may not be running campaigns yourself, but you know how they work and how to evaluate performance
• Comfortable reading dashboards, spotting trends, and asking the right questions of an agency
• Strong analytical skills — confident in GA4, Google Ads dashboards, and Excel/Sheets
• Experience working in or for the UAE and/or KSA market
• Excellent communication skills and a collaborative, low-ego working style

Preferred

• Familiarity with GCC consumer behaviour and localisation requirements (Arabic content, local payment gateways, local seasonal calendars)
• Experience managing or working alongside digital agencies
• Familiarity with tools such as Hotjar, Klaviyo, SEMrush, or similar
• Understanding of SEO best practices

Who You Are

• You don't just execute — you think strategically and take ownership. You're equally comfortable pulling a performance report, briefing a creative team, diving into the Magento backend, or holding an agency to account in a review meeting. You're energised by the challenge of building something in a new market and you bring ideas, ask the right questions, and make things happen without needing to be chased.