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Senior Manager, Commercial Excellence
Bristol Myers Squibb EU Policy
Jeddah, KSA
Full Time
Manager
Hybrid
3 weeks ago
CRMKPI DevelopmentPerformance ManagementAI StrategyProject ManagementData Analysis
Free
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CRMKPI DevelopmentPerformance Management
About the Role
Bristol Myers Squibb seeks a Senior Manager, Commercial Excellence to drive field force effectiveness and operational excellence in KSA and Gulf countries. The role involves KPI development, CRM oversight, AI strategy, and capability building.
Key Skills for This Role
CRMKPI DevelopmentPerformance ManagementAI StrategyProject ManagementData Analysis
Responsibilities
- Lead establishment and implementation of KPIs to enhance field force productivity and effectiveness
- Conduct in depth analysis of customer and field force data to generate actionable insights
- Oversee CRM platform to ensure visibility of performance metrics
- Partner with sales, marketing, and IT teams to optimize CRM strategies
- Design, implement, and manage performance driven incentive schemes
- Define and execute AI strategy for Commercial Excellence
- Lead development and execution of comprehensive training covering product knowledge and Customer Engagement Model
- Collaborate with Franchise Leads, Marketing, Medical Affairs, and Market Access teams for strategic alignment
- Oversee preparation and uploading of MCCP and other field planning data within InterAct
- Consolidate and analyze IMS sales data to inform performance review and strategic decisions
Requirements
- Bachelor's Degree or equivalent in a Pharmaceutical / Medical field
- 5+ years of pharmaceutical industry experience in similar role
- Strong business understanding and marketplace knowledge
- Demonstrated ability to build and maintain strong relationships with key internal and external stakeholders
- Strong project management, analytical and forecasting skills
- Effective presentation and communication skills
- Excellent working knowledge of MS Office & AI Tools
- Excellent command of oral and written English and Arabic
Full Job Posting
Working with Us
- Challenging, meaningful, life changing work at Bristol Myers Squibb.
- Opportunities to grow and thrive through uncommon scale and scope.
- Competitive benefits, services and programs for work life balance.
Key Responsibilities
- KPI Development: Lead establishment and implementation of KPIs to enhance productivity and effectiveness.
- Performance Analysis: Conduct in depth analysis of customer and field force data for strategic insights.
- CRM Oversight: Oversee CRM platform, ensuring visibility of performance metrics.
- Collaboration: Partner with sales, marketing, and IT teams to optimize CRM strategies.
- Territory Management: Foster effective territory management and resource allocation.
- Incentive Schemes: Design, implement, and manage performance driven incentive schemes.
- AI Strategy: Define and execute AI strategy for Commercial Excellence.
- Learning & Capability Development: Lead training programs and skill gap identification.
- Cross Functional Collaboration: Align CEM strategies with franchise leads and other teams.
- InterAct Platform Management: Oversee MCCP and field planning data within InterAct.
- Sales Data & Materials Management: Consolidate IMS sales data and oversee patient recruitment monitoring.
- Market Research & Analysis: Manage market research to identify trends and growth opportunities.
Degree Requirements
- Bachelor's Degree or equivalent in a Pharmaceutical / Medical field. MBA is Preferrable.
Experience Requirements
- 5+ years of pharmaceutical industry experience in similar role.
- Strong business understanding and marketplace knowledge.
- Demonstrated ability to build and maintain strong relationships with key internal and external stakeholders.
- Strong project management, analytical and forecasting skills.
- Effective presentation and communication skills with ability to influence senior management.
- Excellent working knowledge of MS Office & AI Tools.
- Excellent command of oral and written English and Arabic.
On site Protocol
- Site essential roles require 100% onsite; Site by design roles may be hybrid with at least 50% onsite.
- Field based and remote by design roles require travel to customers, patients or business partners.
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