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Senior Manager, Business Transformation – AI Enablement

Doane Grant Thornton LLP
Toronto, CAN
Full Time
Senior
Remote
5 days ago
Business TransformationProcess ImprovementChange ManagementAI Concepts (GenAI, Agentic AI, Automation)Stakeholder ManagementFacilitation
Free

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Business TransformationProcess ImprovementChange Management
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Who We Are

  • Doane Grant Thornton is a large and growing professional services firm that employs about 3000 people across Canada. We truly care about our colleagues, our clients and the communities where we work and live.

Role Summary

  • As the Senior Manager, Business Transformation – AI Enablement, you will be joining the Business Transformation team to support initiatives that are at the forefront of shaping and building the future of our Firm. Your role will be pivotal in delivering AI transformation programs focused on growth a

Responsibilities

  • Executable Standards & Frameworks to Scale Innovation: Design and evolve the AI CoE’s implementation standards, guardrails, and playbooks so teams can experiment and deploy AI consistently, safely, and repeatably across the Firm.
  • Use Case Intake, Prioritization & Benefits Realization: Lead structured intake and triage of AI opportunities; shape problem statements and success metrics; support prioritization recommendations; and establish mechanisms to track and report realized benefits post implementation.
  • Workflow Redesign: Lead end to end process redesign efforts to reimagine the way that we work leveraging AI solutions to augment the value we provide to our clients and colleagues.
  • Responsible AI by Design: Partner with Technology, Data, Privacy/Legal to incorporate the appropriate governance frameworks to ensure responsible AI practices.
  • Playbooks, Templates & Toolkits: Create practical toolkits to drive alignment across the organization and enable scalable innovation.
  • Implementation Planning & Change Execution: Design implementation plans that address people/process/technology impacts, partnering with our People and Culture teams on AI literacy and skills and communication plans.
  • Continuous Improvement: Establish feedback loops to refine AI delivery workflows over time, capturing lessons learned and driving iterative improvements as adoption scales.

Qualifications

  • Proven Track Record: Demonstrated success leading process improvement and transformation initiatives, ideally within digital or AI enablement contexts, with tangible results in complex, cross functional environments.
  • 8+ years in business transformation, process excellence, enterprise delivery, or operational improvement roles.
  • Post secondary degree in business, economics, engineering, mathematics, or related fields.
  • Fluency in AI concepts (GenAI, Agentic AI, Automation) without requiring deep technical expertise.
  • Proven Ability designing or standing up enterprise enablement models or centers of excellence.
  • Experience in governance, workflow, and process design and optimization.
  • Strong stakeholder management and facilitation skills, with the ability to drive decisions and progress across business and technical teams.
  • Clear, structured communication and presentation skills to engage a wide range of audiences.
  • Demonstrated ability to build credibility and trust across domains and communicate effectively at all levels.
  • Professional services or firm‑based experience is an asset.
  • Certification in Lean/Six Sigma and/or a recognized change management methodology (e.g., Prosci®, CCMP™, APMG) is an asset.
  • Mastery of the Microsoft Office Suite. Experience with Microsoft D365 is an asset.

What's in it for you?

  • Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Salary range

  • The current salary range for this role is CAD 135,000 to CAD 165,000 in Toronto, ON.

Workplace

  • We’re working in a model where teams are required to be together in the office 4 days per week.

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