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Key skills for this role
Lead a team of engagement managers. You manage, coach, and develop a team of EMs — setting the bar for delivery quality, problem-solving tough situations with them, and helping them grow into stronger owners. Their success is how you measure your own.
Own portfolio health, end to end. You keep a finger on the pulse of every client and engagement in your portfolio — spotting risk early, stepping into the hard situations personally, and making sure each project lands the outcome the customer was promised.
Be your clients' trusted advisor on AI-driven CX transformation. You build and hold relationships with the most senior leaders in your customers' organizations and become their point person on AI — the one they call to make sense of what's happening in the space and how it should reshape their customer experience. You're the voice they trust when you tell them something they don't want to hear, and the partner who helps them see around the corner.
Grow the accounts. You proactively identify expansion and growth opportunities across your portfolio, partnering with Sales to turn successful deployments into larger, deeper, longer relationships.
Drive cross-functional partnership to shape how we win. You bring the voice of the customer back into Replicant — working closely with Marketing, Sales, Product, and Engineering to influence the roadmap, sharpen our go-to-market, and shape how we position and win in the market.
Be a visible voice for Replicant in the market. You represent Replicant's point of view on AI in customer service — with customers, at industry events, and through the playbooks and perspectives you put into the world — building the kind of reputation that makes senior buyers want to work with you specifically.
Raise the bar for how Replicant delivers. You take patterns across your portfolio and turn them into the standards, staffing models, and playbooks that make the whole Delivery org better — not just your own accounts.
You carry yourself at the executive level. You're at ease in the C-suite — you read a boardroom, hold the attention of senior leaders, and command credibility on both the business and the technology. People trust you with their hardest decisions.
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You lead through others. You get more satisfaction from a team delivering excellent work than from doing it all yourself — and you know how to develop people into owners.
You think like an owner of a business, not a project. You see a portfolio as something to grow, and you instinctively look for where the next opportunity or the next risk is hiding.
You have a point of view the market listens to. You bring a credible perspective on AI in customer service and you're comfortable putting it forward — in executive conversations, on stage, or in writing — to build Replicant's standing and your own.
You hold a high bar and feel it personally. You can't watch a customer get a mediocre outcome — and here that means caring deeply about the conversations our AI agents have in production.
You're technically fluent and AI-native. You hold your own on platform configuration, and AI/automation concepts without writing code — and you use tools like Claude, Codex, or Cursor daily to work better.
You thrive in ambiguity. Broad mandates and shifting priorities energize you; you bring order to them rather than waiting for someone else to.
🌴 In-person connection that counts : company-wide offsites and smaller team gatherings designed to make remote work feel personal
🖥️ Tech & learning stipend : Conferences, books, courses — interested? We’ll fund them
📍 Remote by design : We’re distributed — no guilt about life events, we trust you to manage your calendar
🏋️ Health & wellness : Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being
💸 Compensation that matches your impact : competitive salaries in the company you’re helping to build
📈 Equity with upside : We believe in shared ownership—You’ll own a real piece of a fast-growing AI company
Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.
Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.
Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.
Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at talent@replicant.ai and we’ll work to meet your needs.
Replicant is a private conversational AI company automating customer-service calls for enterprise contact centers.
Visit company websiteJobs and hiring trendsFull-time
Senior · 6+ years experience
Remote
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