Senior Learning Operations Manager (Saudi Nationals Only), Fulfillment Center

Description

Overall Responsibilities Include

• Leading and developing a team of Learning Associates and a Learning Specialist
• End-to-end ownership of the associate and leader training programs at site: from needs analysis stage, to management and execution of training
• Leading groups of learning professionals from across the AMET to identify and share best practice
• Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon’s central leadership function.
• Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
• Identifying and aligning individual leadership development plans, building a catalogue of learning content according to business needs and facilitating delivery and completion of training
• Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities.
• Understanding of Warehouse operations is required, to ensure efficient and effective support is provided to Operations.
• Responsible for ensuring full safety compliance is met
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Create, manage and update training content and associate compliance audits.
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• Ability to prioritize, manage and complete projects with tight deadlines.
• Desire to thrive in a dynamic, growing environment
• Partner with Country level leaders to implement efficient and effective training solutions.
• Participate in daily, weekly and monthly senior meetings.
• Check out this you tube video for a virtual Amazon Tour.
• https://www.youtube.com/watch?v\=UAKPoAn2cB0
• Key job responsibilities
• Experience of managing a team with a focus on career development and succession planning
• Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills
• Ability to influence and engage multiple stakeholders across all levels of the business
• Actively seeks opportunities to positively impact beyond the area of responsibility
• Ability to work in fast-paced ambiguous environments, adapting quickly to changing circumstances, processes and priorities.
• Ability and initiative to understand the business needs, analyse issues and drive solutions

Basic Qualifications

• 3+ years of employee and performance management experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in operations management
• Experience with process improvement and stakeholder management
• Master's degree in a related field
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.