Senior Learning & Development Manager

Probe CX is evolving. Following the success of our global Centre of Excellence, we are making a significant investment in bringing our siloed Australian learning and development teams together under one unified roof. We are looking for an experienced Senior Learning & Development Manager in Melbourne to spearhead this onshore transformation.

This is a highly strategic, consultative leadership role. You will act as the on-the-ground L&D authority for our Australian operations, partnering closely with senior stakeholders and clients while standardising our frameworks across all campaigns.

Reporting directly to the CX Success Manager, you will balance structural transformation with high-level team leadership. Your day-to-day will involve:

Centralising L&D: Evaluating current siloed training operations, establishing robust standardisation, and embedding a unified L&D framework across all onshore campaigns.

Team Leadership: Leading, mentoring, and unifying a team of 4-6 Training Managers and Leads, successfully transitioning them from operational silos into a centralised Centre of Excellence model.

Strategic & Tech Implementation: Overseeing the rollout of enterprise LMS pathways and pioneering scalable AI Simulation Training initiatives to optimise speed-to-competency.