Customer Service Agent

As a Customer Service Agent, you aren't just answering phones; you are a problem solver for Western Australian households. You’ll be the "all-rounder" who helps customers navigate their energy needs—from explaining billing and usage to providing technical support for their online portals. This is a role for those who enjoy the "investigative" side of customer service. You’ll manage meter inquiries and re-connections while using your empathy to identify customers in financial hardship, helping them set up tailored payment plans that actually make a difference. What’s In It For You?

The Schedule: Monday to Friday, 38 hours per week (Rotating roster 7am – 7pm).

Paid Training: 13 days of comprehensive, paid training to set you up for success, followed by a 4-week consolidation period with dedicated floor support.

Flexibility: While training is Full-Time, we offer Full-Time, and Part-Time roles thereafter. Please note, Part-Time candidates must be able to commit to full 8 hour days for the initial 13 days of training.

Perks: Access to Flare Discounts (save on groceries, fuel, and fashion) plus a robust 24/7 Wellness & Mental Health program.

Culture: A diverse, high-performance environment where you are encouraged to bring your 100% authentic self to work.

What We Are Looking For You don’t need years of call center experience to excel here. We value transferable skills from retail, hospitality, or any fast-paced customer-facing role.

Tech Savvy & Multitasking: Ability to navigate multiple screens and tabs simultaneously while actively listening to a customer and accurately logging notes.

Numerical Accuracy & Problem Solving: Sharp basic math skills and an analytical mindset to accurately evaluate data and calculate solutions.

Resilience & Composure: A patient approach with the ability to maintain a calm, professional head in a fast-paced environment.

Reliability: Commitment to either a 20 July or Mid August start date and the initial 13 days of mandatory full-time training.

Communication: Clear, empathetic, and professional verbal and written skills.