Senior IT Support Engineer
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Key skills for this role
About the Role
MultiBank Group is seeking a Senior IT Support Engineer to provide 1st and 2nd line technical support, manage Office 365, troubleshoot network issues, and participate in IT projects.
Key Skills for This Role
Responsibilities
- Serve as the 1st and 2nd line of technical support, assisting local and global end users with hardware, software and network related issues
- Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment
- Set up and configure new IT equipment for employees and assist with user onboarding and offboarding
- Manage Office 365 user accounts, including creating or disabling users, configuring distribution lists, shared mailboxes, and security groups
- Handle daily IT support tickets through JIRA ITSM, ensuring timely, accurate, and professional resolutions
- Troubleshoot basic network problems, including TCP/IP configuration, DNS/DHCP issues, connectivity failures, VLAN access, and Wi Fi problems
- Support Entra ID and Intune tasks, including user enrollments and access adjustments
- Participate in IT projects, including device enrollments, system upgrades, and network enhancements
- Maintain and update IT inventory in collaboration with the Admin department
- Prepare purchase request forms for all technical equipment and software acquisitions
- Provide guidance to users on IT best practices, tools, and security awareness
- Collaborate with the IT team to implement, follow, and improve IT policies and procedures
Requirements
- Bachelor's degree in information technology, Computer Science or related field
- 5+ years in Support Engineering within a corporate environment
- Proven experience in technical support roles, covering both L1 and L2 support responsibilities
- Understanding networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and basic switching concepts
- Strong knowledge of Microsoft Windows, Mac OS, Office 365, Active Directory/Entra ID, and basic networking principles
- Experience using IT ticketing systems and familiarity with ITIL workflows
- Awareness of cybersecurity best practices and secure user management
- Excellent communication and interpersonal skills
- Strong problem solving skills, attention to detail, and ability to prioritize tasks in a fast paced environment
- Ability to work both independently and as part of a team
Full Job Posting
Role Overview
- As an IT Support member at Multibank Group, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical assistance to employees.
- You will be responsible for resolving hardware and software issues, maintaining IT infrastructure, and supporting users with various IT related tasks.
Key Responsibilities
- Serve as the 1st and 2nd line of technical support, assisting local and global end users with hardware, software and network related issues.
- Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment.
- Set up and configure new IT equipment for employees and assist with user onboarding and offboarding.
- Capable of managing Office 365 user accounts, including creating or disabling users, configuring distribution lists, shared mailboxes, and security groups if necessary.
- Handle daily IT support tickets through JIRA ITSM, ensuring timely, accurate, and professional resolutions.
- Troubleshoot basic network problems, including TCP/IP configuration, DNS/DHCP issues, connectivity failures, VLAN access, and Wi Fi problems.
- Support Entra ID and Intune tasks, including user enrollments and access adjustments.
- Participate in IT projects, including device enrollments, system upgrades, and network enhancements.
- Maintain and update IT inventory in collaboration with the Admin department.
- Prepare purchase request forms for all technical equipment and software acquisitions.
- Provide guidance to users on IT best practices, tools, and security awareness.
- Collaborate with the IT team to implement, follow, and improve IT policies and procedures.
Qualifications
- Bachelor's degree in information technology, Computer Science or related field
- 5+ years in Support Engineering within a corporate environment.
- Proven experience in technical support roles, covering both L1 and L2 support responsibilities.
- Understanding networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and basic switching concepts.
- Strong knowledge of Microsoft Windows, Mac OS, Office 365, Active Directory/Entra ID, and basic networking principles.
- Experience using IT ticketing systems and familiarity with ITIL workflows.
- Awareness of cybersecurity best practices and secure user management.
- Excellent communication and interpersonal skills with the ability to support users at all levels.
- Strong problem solving skills, attention to detail, and ability to prioritize tasks in a fast paced environment.
- Ability to work both independently and as part of a team, providing reliable and high quality support.
Additional Skills (Preferred)
- Ability to follow structured workflows and SLAs within ITSM environments.
- Experience with ITIL practices and incident management
- Experience utilizing Jira or other ITSM ticketing systems
- Experience using remote access tools
- Understanding of patch management
- Familiarity with backup/restore tools
- Knowledge of API integrations, SSO, automation workflows, and SaaS management
Why Join Us?
- Work with one of the world’s leading financial derivatives institutions.
- Competitive salary plus performance based incentives.
- Access to a dynamic, international, and fast growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long term growth.
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