Senior IT Infrastructure Manager
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Key skills for this role
About the Role
We are a fashion retail group that started as a denim specialist in 1988 and has grown into a leading regional fast-fashion retailer with over 600 stores, a strong online presence, over 7,000 employees and close to 1 billion USD revenue.
Key Skills for This Role
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Overview
We are a fashion retail group that started as a denim specialist in 1988 and has grown into a
leading regional fast-fashion retailer
with over
600
stores
, a strong online presence, over
7,000 employees
and close to
1 billion USD revenue
.
We bring style and value to millions offering clothing, footwear, and accessories for women, men, and children and starting new product lines – home and beauty.
We believe fashion should be inspiring, accessible, and constantly evolving.
Now entering a bold
new phase of international growt
h from our global headquarters in Dubai, UAE, we’re looking to elevate our executive management and creative product development with world-class talent
.
Our vision is to merge decades of retail expertise with cutting-edge technology — buildin
g advanced omnichannel systems, driving operational excellence, and leveraging AI-powered innovati
on to redefine the fast-fashion landscap
e.
We move fast, adapt boldly, and care deeply about making everyday fashion beautiful and attainable for millio
ns.
We are seeking a versatile and technically so
Und It Infrastructure Specia
list to manage and optimize our technology foundation.
This role is critical in ensuring the 24/7 availability of our core systems—from the data center and cloud environment to the Wi-Fi and network connectivity in the corporate office and retail stores, eCommerce and Marketpl
ace.
The ideal candidate will have a "hands-on" approach, ensuring that our corporate offices, warehouses, and retail stores across the UAE operate on a secure, scalable, and high-performing infrastruc
ture.
Litiesserver & Cloud Administr
- **ation:Hybrid Infrastru**
- cture: Manage and maintain on-premise servers and cloud instances (Azure, AWS, or Google C
- **loud).Virtualiz**
- ation: Administer VMware or Hyper-V environments, ensuring optimal resource allocation and backup h
- **ealth.M365 Manag**
- ement: Act as the lead administrator for Microsoft 365, including Exchange Online, SharePoint, and
- Teams.
Network & Connec
- **tivity:Retail Connec**
- tivity: Design and troubleshoot robust network solutions for retail stores, ensuring seamless SD-WAN, VPN, and Wi-Fi connectivity for POS and customer-facin
- **g apps.Se**
- curity: Manage firewalls (Fortinet, Cisco Meraki, Juniper or Palo Alto), endpoint protection (EDR), and ensure network-level security across all loc
- **ations.Infrastructure Moni**
- toring: Implement and monitor system health using tools like PRTG, SolarWinds, or
- Nagios.
Project Support & Store R
- **ollouts:Disaster R**
- ecovery: Maintain and regularly test the IT Disaster Recovery (DR) plan to ensure business con
- **tinuity.Vendor Man**
- agement: Coordinate with local hardware vendors and service providers in the UAE to ensure SLAs
- **are met.Store O**
- penings: Lead the IT infrastructure setup for new store openings, coordinating with mall management and local ISPs for cabling, rack installation, and internet provi
- **sioning.Systems Infrast**
- ructure: Lead the IT infrastructure setup for newly build-up systems to be i
- n place.
Requirements & Quali
- ficationsEx
- **perience:7**
- –13 years of experience in IT Infrastructure or Systems Admini
- stration.Prior exper
- ience in Retail, Fashion, or Consumer p
- roducts, is preferred (not ma
- ndatory).
Technic
- **al Skills:Operatin**
- g Systems: Advanced proficiency in Windows Server (2016/2019/2022) and Linux env
- **ironments.N**
- etworking: Solid understanding of VLANs, Routing, Switching, and Wireless LAN in a multi-site retail en
- **vironment.Certi**
- fications: MCSE, CCNA, or Azure/AWS certifications are highly
- **desirable**
- .Hardware: Experience with server hardware (HP/Dell), storage (NAS/SAN), and structure
- d cabling.
S
- **oft Skills:Probl**
- em Solving: Ability to perform root-cause analysis for complex infrastructu
- **re outag**
- es.Urgency: Understanding the critical nature of retail "Prime Time" and responding to outages with high speed and
- precision.
Uae Specific R
- **equirements:Regional Logistic**
- s Knowledge: Understanding of UAE/GCC customs requirements and free zone (e.g., JAFZA) logistics workflow
- **s is a pl**
- us.Language: Professional
- fluenc
- y in English
- (Mandatory).
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