Senior IT Engineer

Job requirements

• Act as the highest technical escalation point for complex infrastructure, cloud, identity, and support issues across the technology estate

• Provide technical guidance, coaching, and support to IT Support Engineers, helping improve capability across the team

• Maintain ownership of vulnerability management activities, ensuring security risks are identified, prioritised, and remediated appropriately

• Lead patching and update activities across systems and services, maintaining compliance and reducing operational risk

• Administer and optimise core security technologies, ensuring protection remains effective across devices, systems, and services

• Support the investigation and resolution of security incidents, ensuring lessons learned are captured and improvements implemented

• Operate access assurance processes across Microsoft 365, Entra ID, AWS, and related systems, ensuring access remains appropriate and controlled

• Coordinate phishing simulation programmes and support security awareness activities across the business

• Contribute to the delivery of IT projects and technology improvements, helping ensure solutions are secure, supportable, and aligned to business needs

• Maintain technical standards, documentation, and operational processes that support consistent and effective service delivery

Job responsibilities

• Significant hands-on experience in IT support, infrastructure, cloud, or systems administration environments

• Strong practical knowledge of Microsoft 365, Entra ID, Intune, Windows administration, and endpoint security technologies

• Experience working with vulnerability management, patching, identity management, and operational security controls

• Experience delivering or contributing significantly to infrastructure and technology projects

• The ability to diagnose and resolve complex technical issues through to a successful conclusion

• Experience supporting or mentoring less experienced technical colleagues

• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences

• Confidence working independently, exercising sound technical judgement and taking ownership of outcomes

• A proactive approach to security, reliability, continuous improvement, and service quality

• Desirable: Relevant IT or infrastructure qualifications (e.g. networking, security, or systems administration), or equivalent practical experience