Business Systems Analyst

Job requirements

• Own the backlog and roadmap for Salesforce, prioritising by business value and outcome rather than volume of requests

• Act as the single point of clarity for what the systems should do and why, working closely with the teams that rely on them

• Translate business needs into clear, well-scoped requirements and user stories, applying business process thinking before anything is built

• Act as the working-level intelligent client to our managed service partner - scoping and prioritising work day-to-day

• Make sure changes are tested, adopted, and actually deliver the intended benefit, rather than simply shipped

• Use your view of how work flows to surface where AI and automation can remove effort, building a pipeline of opportunities prioritised by value

• Hand well-scoped, genuinely useful problems to the AI Solutions Engineer and automation squad, staying involved through to adoption

• Embed AI capabilities into Salesforce and our core systems so they are part of how colleagues work day-to-day, not bolted on afterwards

• Make sure automation is applied to a sound process rather than layered over a broken one, so we improve how work is done rather than just speed up the mess

• Map how work really flows across the business, identifying where processes break down, duplicate effort, or create manual work

• Redesign processes to be simpler and more effective before reaching for a system change

• Build and maintain internal knowledge of how our systems and processes work, reducing dependency on external partners and on any single individual

Job responsibilities

• Experience as a business analyst or product owner for Salesforce or a comparable business system, owning a backlog and roadmap

• Strong process analysis skills - you can map how work flows, spot where it breaks, and see where AI or automation could take it away

• The ability to sit with non-technical colleagues, understand the business goal, and translate it into clear, well-scoped requirements

• Confidence acting as an intelligent client to a delivery partner - you challenge, scope, and prioritise rather than simply passing requests through

• A pragmatic, value-led approach to prioritisation - you focus effort where it delivers most, and are comfortable saying not yet

• An interest in how AI and automation can improve everyday work, and the judgement to apply them to a sound process rather than a broken one