Senior IT & Cybersecurity Managed Services Manager
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Key skills for this role
About the Role
Manage IT and Cybersecurity services, resolve technical issues, lead a team, and prepare executive reports while ensuring compliance with SLAs and KPIs.
Key Skills for This Role
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Role Overview
A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery.
The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
Key Responsibilities
Act as L2/L3 escalation authority and personally resolve critical IT and security issues
Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers
Handle enterprise client interactions with professionalism and ownership
Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives
Manage vendors and third-party partners, including escalations and performance reviews
Mandatory Technical Expertise (Hands-On) Networking L2 & L3
Enterprise switches and routing
VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS
Network performance and packet-level troubleshooting
Firewall & Network Security (Expert Level)
FortiGate Firewalls Mandatory Policy and NAT troubleshooting IPSec / SSL VPN
UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active)
Traffic flow debugging and log analysis
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