Senior Information Technology Analyst

Monitor enterprise infrastructure, applications, and cloud services using observability and event management platforms.

Administer and support Linux and Windows server environments across production and non-production platforms.

Develop and maintain automation solutions using scripting and configuration management tools.

Collaborate with application, database, network, cloud, and platform engineering teams to ensure operational stability.

Coordinate major incident response activities, ensuring timely communication, escalation, and service restoration.

Manage user administration, access controls, and compliance with security standards.

Maintain operational documentation, runbooks, and standard operating procedures.

Monitor AWS services and infrastructure performance using native and third-party monitoring tools.

Track operational issues through ServiceNow and Jira while driving problem resolution and continuous improvement initiatives.

Coordinate hardware support activities with vendors and data centre partners when required.

Bachelor’s degree in engineering, Computer Science, Information Technology, or a related discipline. 6-8 years of experience in IT Operations, NOC, OCC, Infrastructure Support, or Site Reliability Engineering environments.

Strong expertise in Linux and Windows system administration.

supporting enterprise cloud environments, preferably AWS. Hands-on experience with patch management, system maintenance, and troubleshooting. Familiarity with monitoring, observability, and ITSM platforms including Grafana, ELK, ServiceNow, Jira, and PagerDuty. Proficiency in automation and scripting technologies such as Python, PowerShell, Terraform, and Ansible. Strong analytical, troubleshooting, documentation, and communication skills. Understanding of security best practices and ITIL service management principles. Preferred certifications include CKA, RHCE, CCNA, AWS, and ITIL v4. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.