Senior Implementation Specialist

Location: New Jersey, Edison NJ, Toronto, Vancouver or Calgary – Hybrid

In this position, you’ll be based in the Edison, Jersey City or any of our Canadian offices for a minimum of three days a week, with the flexibility to work from home for some of your working week.

Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Ready to make a real impact from day one?

Join our New Business Implementation team as an Implementation Specialist, where you'll work within our Operations team and collaborate across departments to drive continuous improvement in our North America Plan Managers business.

A role you will love

The Senior Implementation Specialist role will work collaboratively across departments and teams with a focus on platform configuration activities.

Some of your key responsibilities will include:

Performs plan platform configuration activities and serves as a resource to the business as a subject matter expert on platform configurations

Conducts testing of new/changed systems

Monitors work-order ticket requests and responds to questions from requestors in a timely manner

Collaborate with business analysts, product owners, and stakeholders to clarify requirements and data needs

Write complex SQL queries (SELECT, JOINs, subqueries, CTEs, window functions)

Identify data resources, tables, and relationships required to fulfil business requests

What will you bring to the role?

As a Senior Implementation Specialist, you'll bring a solid understanding of technical systems and operational procedures that support employee share plans, along with the ability to apply this knowledge effectively through on-the-job experience.

Your attention to detail, evaluative judgment, and ability to resolve problems within defined policies will be key to delivering high-quality results.

Other key skills required for the role include:

Bachelor’s degree with Computer Science, Information Systems, Data Analytics, or related field

Previous experience in a role requiring technical proficiency of systems

Familiarity with Agile/Scrum environments

A collaborative mindset to support cross-team initiatives and continuous improvement projects

Medium to high level of proficiency in Microsoft Office products, particularly Excel