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indeed

Senior Field Service Engineer GIS Specialist

Hitachi Rail
Abu Dhabi, UAE
Full Time
Senior
Field
4 weeks ago
GIS Installation and CommissioningHigh Voltage Products MaintenanceTroubleshootingCustomer Relationship ManagementSafety ComplianceEnglish
Free

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Key skills for this role

GIS Installation and CommissioningHigh Voltage Products MaintenanceTroubleshooting
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The Opportunity

  • This role is responsible for encompassing the performance of aftermarket services and support for the installed base, as well as High Voltage Products (GIS, LTB, AIS, GCB & Power Quality) maintenance services to our utility, contractor for UAE.
  • Would involve performing preventive maintenance, upgrades, troubleshooting, and warranty repairs on High Voltage Products, as well as performing commissioning activities.
  • Also involves the development and implementation of proactive services responsive to customer requirements.
  • The position also includes coordination of investigations of customer reported issues and assistance to achieve equitable solutions for our customers.

How You’ll Make an Impact

  • Strong knowledge of High Voltage Products Services & Service portfolios.
  • Carrying out Installation & Commissioning, extension and Maintenance services independently.
  • Providing on site or remote technical support for installation and commissioning of mainly GIS and LTB, AIS & Power Quality Solutions, and routine maintenance services.
  • Ensuring that the necessary accident prevention measures are observed.
  • Supervising the adherence to safety and industry acceptable practice.
  • Creating and maintaining strong relationships with customers.
  • Recommendation to customers for immediate and future service requirements.
  • Acting as representative of the OEM during interaction with the customer.
  • Preparing the tools, equipment and parts needed for a service job.
  • Ensuring that documentation for the job is available.
  • Creating service reports, time sheets & delivery notes.
  • Acting as voice of customer back into internal engineering and quality functions.

Your Background

  • A bachelor’s degree or diploma in engineering is preferred.
  • Minimum 10 years of experience and previous experiences of 6 to 8 years in High Voltage Products or Equipment’s (GIS, LTB, AIS), Power Quality Products (PQPS) installation testing and commissioning, repair and maintenance.
  • Computer literate and excellent interpersonal written or oral communication skills.
  • Relevant experiences in Transmission GIS Installation and Commissioning including Substation Services and Preventive Maintenance activities’ Installation & Commissioning services are added value.
  • Team player with the ability to network and build relationships both internally and externally.
  • Highly focused on meeting customer service and quality standards.
  • Hitachi Energy make GIS with valid Factory Certification is added advantage.
  • Proficiency in both spoken & written English language is required.

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