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Senior Expert Excellence & Performance - Specialty Lines

Allianz Suisse

IND

Senior

Discovered 1 weeks ago

excel

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What you will do

Allianz Partners have high ambition to develop Specialty Lines wordwide.
As part of Global Operations, in Specialty Lines we are responsible for supporting customers with their mobile devices repairs & cybersecurity matters.
This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics.
Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in Risks Monitoring and Operations Analytics.
This role is a Hybrid role however for onboarding and training purposes there will be a requirement to be in the office on joining.

Responsibilities

Global strategy and local execution: - Compliance with Standards and guidelines - Quality Management and Assurance - Learning & Development - Contributing to other Operations Support activities: Fraud Prevention and Management, Leakage Control, Operations Analytics
You will be responsible for:
Quality Management & Excellence • Ensure compliance with Standards and Regulatory requirements related to Quality, Claims and Customer Protection • Ensure timely Complaints Management and Quality Assurance in defined scope • Foster Specialty Lines LOB-Organization as oneTeam by enabling global mechanisms for Quality Management, tools, reporting, governance in line with an organization of 1000 employees in Operations
Learning & Development • Provide robust guidelines and guarantees execution in Learning & Development to align with Specialty Lines Operations and Allianz Partners strategic goals • Participates in the training need collection, the creation and distribution of adapted state-of-the-art content to support Operations teams in developing skills, training programs and required certifications • Ensures follow up on strategic metrics e.g., Learning hours
Other Ops support activities

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Senior Expert Excellence & Performance - Specialty Lines

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