Senior Director, Payments

• Own and continuously strengthen the payments risk and governance framework across supported products and initiatives
• Partner with Legal, Compliance, Privacy, AML, Fraud, Operational Risk, Third-Party Risk, Technology and Finance to navigate approvals and embed controls from the outset
• Maintain visibility into key payment risks, dependencies, incidents, regulatory obligations and remediation commitments; ensure clear ownership and timely escalation
• Promote strong payment operations, reconciliation, settlement, reporting, issue management and business continuity practices in partnership with product and operations teams
• Balance speed and innovation with the control expectations of a regulated financial institution
• Build trust through integrity and responsible risk management, addressing issues directly, following through on commitments, and reinforcing a strong culture of compliance and ethical conduct

• Lead strategic relationships with payment networks, processors, financial institutions, fintechs and technology partners, including commercial, product, delivery and performance discussions
• Represent the portfolio with enterprise payments, technology and control teams to secure alignment, remove blockers and connect businesses to relevant enterprise capabilities
• Shape partner strategy and selection, support commercial negotiations and ensure third-party performance, risk and roadmap alignment
• Build trusted senior-level relationships across the organization and the external payments ecosystem
• Win as OneRBC by making decisions that put RBC ahead of individual platforms or teams, working across boundaries and bringing the right people together to execute with excellence

• Lead, coach and develop a small team of product professionals, establishing clear accountabilities, priorities and development plans
• Create an inclusive, high-accountability culture that combines strategic thinking with strong execution and ownership
• Influence through a matrixed model, aligning executives, product teams, technology partners and control functions without relying solely on direct authority
• Communicate complex issues simply and provide transparent reporting on priorities, decisions, risks, outcomes and trade-offs
• Grow great people by attracting world-class talent, coaching them to deliver and lead at the highest level, and removing barriers to performance while holding high expectations
• Own it with a bias for action—manage resources with discipline, solve problems directly, and take responsibility for long-term performance and reputation while celebrating team wins

What do you need to succeed?

• 10+ years of progressive product management, payments, fintech, banking or platform experience, including meaningful leadership at a senior level
• Demonstrated success building, launching and scaling payment or platform products in a complex organization, high-growth environment or both
• Deep knowledge of the payments ecosystem, including payment rails, cards, processors, networks, partner models, economics, operations, risk and regulatory considerations
• Experience navigating enterprise governance and working effectively with technology, design, operations, finance and control partners
• Experience leading teams and influencing senior stakeholders across a highly matrixed organization

Nice to have:

• Experience working in a large matrixed organization with the ability to build relationships and grow influence
• Exposure to digital identity, AI-enabled products or venture/platform operating models
• Strong track record of building trusted senior-level relationships across the organization and external ecosystem
• Background in regulated financial services environments
• Experience managing competing priorities across multiple portfolio businesses

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

If you’re looking for more information about RBCx, visit our website or connect with us on Twitter and LinkedIn. #RBCx

Competitive Markets, Computer-Aided Design (CAD), Conceptual Thinking, Customer Service, Manufacturing Trends & Directions, Product Development Lifecycle, Product Development Methodology, Product Manufacturing, Product Testing, Prototype Manufacturing, Value RealizationAdditional Job Details

CanadaWork hours/week:

Full timePlatform:

2026-10-05Note****: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.

RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Stay in-the-know about great career opportunities at RBC.

Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC.

Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy.

Applying to this posting allows you to express your interest in this current career opportunity at RBC.

Qualified applicants may be contacted to review their resume in more detail.