Senior Director, Information Technology (933)

Job Purpose

It Strategy

• Develop and implement the IT strategy, ensuring alignment with organizational priorities, operational requirements, and long-term digital transformation goals.
• Oversee the planning, design, and enhancement of digital solutions, ensuring that applications, systems, and platforms address business needs and optimize the user experience.
• Drive technology adoption across SOPC by enabling integration, interoperability, and standardization of systems.
• Evaluate emerging technologies and innovation opportunities to enhance operational efficiency, data utilization, and digital capabilities.
• Lead annual IT road-mapping activities, ensuring investment prioritization, resource alignment, and structured delivery of technology initiatives.

It Operations

• Oversee IT operations, including service desk, infrastructure management, networks, hosting environments, and data centers to ensure reliability, uptime, and performance.
• Establish and maintain IT service management processes covering incident, change, and problem management, ensuring timely resolution and operational continuity.
• Guide capacity management, system monitoring, and performance optimization initiatives to support organizational growth and scalability.
• Ensure efficient management of IT assets, licensing, and hardware/software lifecycle processes.
• Oversee outsourced service providers and managed services contracts, defining service expectations and monitoring SLA performance.

Digital Solutions Delivery

• Work closely with Digital Transformation on the development, configuration, enhancement, and support of enterprise applications and digital platforms, ensuring alignment with business requirements.
• Ensure effective governance for requirements gathering, functional design, testing, deployment, and change control for all IT-enabled initiatives.
• Guide integrations across systems through APIs and data exchange mechanisms, supporting workflow automation and cross-functional collaboration.
• Monitor application performance, user adoption, and issue trends, implementing corrective and preventive measures to optimize service quality.

It Quality & Compliance

• Oversee implementation of IT quality standards, policies, frameworks, and continuous improvement practices to ensure consistency across systems and processes.
• Ensure organizational adherence to cybersecurity policies, data protection requirements, and national digital regulations by coordinating with Cybersecurity & GRC teams.
• Lead periodic compliance assessments, system audits, and control testing to identify gaps, recommend remediation, and strengthen system integrity.

Other Accountabilities

• Serve as the primary IT counterpart to business leaders, ensuring alignment of technology services with the operational needs of SOPC.
• Provide executive-level updates, insights, and recommendations to SOPC leadership to support strategic planning and informed decision-making.

Our Commitment