Senior Director, Customer Success

10+ years of experience in Customer Success, Account Management, or Post-Sales leadership within a B2B SaaS environment; 5+ years leading large or multi-level teams.

Proven success managing Enterprise or Global customers, ideally in the cybersecurity, email security, or infrastructure SaaS space.

Strong business acumen and ability to partner with senior executives at Fortune 500 organizations.

Demonstrated ability to scale teams and processes in a high-growth environment.

Experience driving retention and expansion strategies through data, systems, and strong cross-functional collaboration.

Exceptional communication, executive presence, and relationship management skills.

Strategic thinker who thrives in ambiguity and acts with ownership and urgency.

Understanding of renewals and expansion motions in partnership with Renewal Management / Sales.

Experience building and operationalizing impactful AI-driven processes for post sales functions

Experience in email security, cybersecurity, or enterprise infrastructure software.

Familiarity with API-based SaaS solutions and cloud-native architectures.

Prior experience leading global or multi-regional teams in a high-velocity SaaS company.

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Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

A note on AI in our process: Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.