Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead organizational change management for large-scale technology transformations, with an immediate focus on AI SDLC transformation. You will design OCM strategies, partner with HR and technical teams, and drive adoption across global technology teams.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks for complex technology transformations
- Lead organizational change management for AI SDLC transformation
- Develop implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies for first line and mid level managers
- Lead end to end design of capability based learning paths in partnership with HR and L&D
- Define and monitor technical readiness gates for tooling performance
- Establish workforce planning framework and refresh hiring practices
- Formulate and execute communication plans to build awareness and momentum
- Proactively identify and diagnose resistance; design targeted intervention strategies
- Pioneer data driven metrics systems to track behavioral and outcome metrics
Requirements
- Minimum 10 years of experience in a leadership role with focus on enterprise change management or large scale digital/agile transformations
- Deep practical knowledge of OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps pipelines)
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Proven ability to influence senior and C suite leaders in a matrixed enterprise
- Experience partnering with HR functions and technical infrastructure units
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a Senior Director, Change Management to drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- Immediate priority: leading OCM for AI SDLC transformation, embedding AI into SDLC and PDLC.
- This role operates in a high visibility, fast paced environment within the Transformation and Chief Operating Office (TCOO).
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks for complex technology transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies for managers to act as advocates for technological change.
- Equip senior leaders with messaging and coaching to serve as active sponsors.
- Define and monitor technical readiness gates for tooling performance.
- Lead end to end design of capability based learning paths in partnership with HR and L&D.
- Design engagement campaigns leveraging gamification, rewards, and recognition.
- Define skill benchmarks and evaluation mechanisms for training effectiveness.
- Define and implement cohesive end to end operating model.
- Collaborate with Agile Coaches to redesign workflows and delivery methodologies.
- Re engineer compliance, security, and governance review processes.
- Establish structured workforce planning framework and refresh hiring practices.
WHAT DO YOU NEED TO SUCCEED?
- Must have: Executive influencing, people leadership, technical bridge building, strategic communication.
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration).
- Minimum 10 years of leadership experience in enterprise change management or large scale digital/agile transformations.
- Deep knowledge of OCM frameworks (Prosci ADKAR, Kotter's 8 Step Model).
- Strong understanding of modern SDLC (Agile, CI/CD, DevOps) and familiarity with AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Nice to have: Change management certification, financial services experience, software engineering background.
WHAT’S IN IT FOR YOU?
- Comprehensive Total Rewards Program including bonuses and flexible benefits.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Additional Job Details
- Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
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