Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC is seeking a Senior Director of Change Management to lead large-scale technology transformations, culture shifts, and tooling adoption across global technology teams. The immediate priority is leading organizational change management for the AI Software Development Lifecycle transformation.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers as active advocates for technological change
- Equip senior technology and business leaders with messaging and coaching to serve as visible sponsors
- Define and monitor technical readiness gates to ensure tooling performance before enterprise rollouts
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR
- Design and execute engagement campaigns using gamification, rewards, and recognition programs
- Define and implement a cohesive end to end operating model for technology transformation
- Collaborate with Agile Coaches and Delivery Leads to redesign workflows and delivery methodologies
- Re engineer compliance, security, and governance review processes for high velocity tech environments
- Establish a structured workforce planning framework and partner with Talent Acquisition to refresh hiring practices
- Formulate and execute comprehensive communication plans to build awareness and momentum
Requirements
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience
- Strong, foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with emerging AI technologies
- Demonstrated experience partnering with HR functions and technical infrastructure units
- Executive influencing and trusted advisor relationship building with senior, C suite, and technical leaders
- Exceptional written, verbal, and presentation skills
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across our global technology teams.
- The immediate priority will be leading the organizational change management for our AI Software Development Lifecycle (SDLC) transformation.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip managers as active advocates for technological change.
- Equip senior technology and business leaders with messaging, coaching, and strategic guidance.
- Define and monitor technical readiness gates to ensure tooling performance before enterprise rollouts.
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR.
- Design and execute engagement campaigns using gamification, rewards, and recognition programs.
- Define skill benchmarks and evaluation mechanisms to measure training program effectiveness.
- Define and implement a cohesive end to end operating model for technology transformation.
- Collaborate with Agile Coaches, Scrum Masters, and Delivery Leads to redesign workflows.
- Re engineer compliance, security, and governance review processes for high velocity tech environments.
- Establish a structured workforce planning framework and partner with Talent Acquisition to refresh hiring practices.
WHAT DO YOU NEED TO SUCCEED?
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment.
- Deep, practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter’s 8 Step Model) and experience applying them to a highly technical audience.
- Strong, foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and familiarity with emerging AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Executive influencing and trusted advisor relationship building with senior, C suite, and technical leaders.
- Exceptional written, verbal, and presentation skills.
- Bachelor's degree (Master’s or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration).
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) (nice to have).
- Previous experience in large scale financial services or high tech enterprise (nice to have).
- Background in software engineering, technical program management, or agile delivery leadership (nice to have).
WHAT’S IN IT FOR YOU?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- A world class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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