Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead change management for large-scale technology transformations, including AI SDLC adoption. You will design OCM strategies, partner with DevOps and HR, and drive adoption across global technology teams.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks for complex technology transformations
- Lead organizational change management for AI SDLC transformation, partnering with DevOps, HR, and business leaders
- Develop implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies for managers to act as advocates for technological change
- Lead design and deployment of capability based learning paths in partnership with HR and L&D
- Define and implement end to end operating model, collaborating with business and product teams
- Establish workforce planning framework and refresh hiring practices with HR
- Formulate and execute comprehensive communication plans across technical audiences
- Proactively identify resistance and design targeted intervention strategies
- Manage data driven metrics systems to track behavioral and performance outcomes
Requirements
- Minimum 10 years of experience in a leadership role focusing on enterprise change management or large scale digital transformations
- Bachelor's degree (Master's or MBA preferred in Organizational Development, HR, Computer Science, or Business Administration)
- Deep knowledge of OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model)
- Strong understanding of SDLC, Agile, CI/CD, DevOps pipelines
- Proven ability to build trusted advisor relationships with senior leaders
- Exceptional written, verbal, and presentation skills
- Change management certification (e.g., Prosci, CCMP)
- Experience in financial services or high tech enterprise
- Background in software engineering or technical program management
Full Job Posting
WHAT IS THE OPPORTUNITY?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across global technology teams.
- The immediate priority is leading OCM for our AI Software Development Lifecycle (SDLC) transformation.
WHAT WILL YOU DO?
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies for managers to act as advocates for technological change.
- Equip senior leaders with messaging and coaching to serve as active sponsors.
- Define technical readiness gates and establish fast feedback loops.
- Lead end to end design of capability based learning paths with HR and L&D.
- Design gamification, recognition, and rewards programs.
- Define skill benchmarks and evaluation mechanisms.
- Define and implement cohesive end to end operating model.
- Collaborate with Agile Coaches to redesign workflows.
- Establish workforce planning framework and refresh hiring practices.
- Formulate comprehensive communication plans.
WHAT DO YOU NEED TO SUCCEED?
- Must have: Executive Influencing, People Leadership, Technical Bridge Building, Strategic Communication.
- Bachelor's degree (Master's or MBA preferred).
- Minimum 10 years in leadership role focusing on enterprise change management or large scale digital transformations.
- Deep knowledge of OCM frameworks (Prosci ADKAR, Kotter's).
- Strong understanding of SDLC, Agile, CI/CD, DevOps.
- Demonstrated experience partnering with HR functions and technical infrastructure units.
- Nice to have: Change management certification, financial services experience, background in software engineering.
WHAT'S IN IT FOR YOU?
- Comprehensive Total Rewards Program including bonuses and flexible benefits.
- Leaders who support your development through coaching.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- World class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
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