Senior Director, Change Management & Enablement
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Key skills for this role
About the Role
RBC seeks a Senior Director to lead organizational change management for large-scale technology transformations, with an immediate focus on AI SDLC adoption. You will design OCM strategies, partner with DevOps and HR, and drive human-centric adoption plans across global technology teams.
Key Skills for This Role
Responsibilities
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools
- Design structured enablement strategies to equip managers as active advocates for technological change
- Equip senior technology and business leaders with messaging and coaching to serve as active sponsors of transformation initiatives
- Define and monitor technical readiness gates to ensure tooling performance before enterprise rollouts
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR and L&D
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs
- Define and implement cohesive end to end operating model collaborating with business and product development partners
- Collaborate with Agile Coaches and Delivery Leads to redesign workflows and delivery methodologies
- Establish structured workforce planning framework and partner with Talent Acquisition to refresh hiring practices
- Formulate and execute comprehensive communication plans to build awareness and momentum across technical audience
- Proactively identify and diagnose developer skepticism and design targeted resistance management strategies
Requirements
- Bachelor's degree (Master's or MBA preferred in Organizational Development, Human Resources, Computer Science, or Business Administration)
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment
- Deep practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model) and experience applying them to a highly technical audience
- Strong foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and baseline familiarity with emerging AI technologies
- Demonstrated experience partnering with HR functions and technical infrastructure units (DevOps/Platform Engineering)
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders across a complex matrixed enterprise
- Exceptional written, verbal, and presentation skills with a track record of translating complex technological shifts into clear human narratives
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have
- Previous experience in large scale financial services organization or high tech enterprise nice to have
- Background in software engineering, technical program management, or agile delivery leadership nice to have
Full Job Posting
What is the opportunity?
- We are seeking a highly experienced and strategic leader to join our Transformation and Chief Operating Office (TCOO) as the Senior Director, Change Management.
- This leader will drive large scale technology transformations, culture shifts, and tooling adoption across our global technology teams.
- The immediate priority will be leading organizational change management for our AI Software Development Lifecycle (SDLC) transformation.
What will you do?
- Design and orchestrate comprehensive OCM frameworks tailored for complex technology and platform transformations.
- Lead development of implementation playbooks, capability maturity models, and change acceleration tools.
- Design structured enablement strategies to equip managers as active advocates for technological change.
- Equip senior technology and business leaders with messaging and coaching to serve as active sponsors.
- Define and monitor technical readiness gates to ensure tooling performance before enterprise rollouts.
- Lead end to end design, curation, and deployment of capability based learning paths in partnership with HR and L&D.
- Design and execute engagement campaigns leveraging gamification, rewards, and recognition programs.
- Define and implement cohesive end to end operating model collaborating with business and product development partners.
- Collaborate with Agile Coaches and Delivery Leads to redesign workflows and delivery methodologies.
- Establish structured workforce planning framework and partner with Talent Acquisition to refresh hiring practices.
- Formulate and execute comprehensive communication plans to build awareness and momentum.
- Proactively identify and diagnose developer skepticism and design targeted resistance management strategies.
What do you need to succeed?
- Bachelor's degree (Master's or MBA preferred in Organizational Development, Human Resources, Computer Science, or Business Administration).
- Minimum 10 years of experience in a leadership role with a strong focus on enterprise change management, technology strategy, or large scale digital/agile transformations within a complex banking or enterprise environment.
- Deep practical knowledge of industry OCM frameworks (e.g., Prosci ADKAR, Kotter's 8 Step Model) and experience applying them to a highly technical audience.
- Strong foundational understanding of modern SDLC (Agile, CI/CD, DevOps pipelines) and baseline familiarity with emerging AI technologies.
- Demonstrated experience partnering with HR functions and technical infrastructure units (DevOps/Platform Engineering).
- Proven ability to build trusted advisor relationships and influence senior, C suite, and technical leaders.
- Exceptional written, verbal, and presentation skills.
- Change management certification (e.g., Prosci Certified Change Practitioner, CCMP) nice to have.
- Previous experience in large scale financial services organization or high tech enterprise nice to have.
- Background in software engineering, technical program management, or agile delivery leadership nice to have.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- A world class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
Additional Job Details
- Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
- City: Toronto
- Country: Canada
- Work hours/week: 37.5
- Employment Type: Full time
- Platform: TECHNOLOGY AND OPERATIONS
- Job Type: Regular
- Pay Type: Salaried
- Posted Date: 2026 07 13
- Application Deadline: 2026 08 14
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