Senior Desktop Support Engineer

Resolve complex technical issues related to desktop operating systems (Windows and macOS), applications, and network connectivity.

Maintain detailed documentation of support activities, configurations, and incident resolutions.

Collaborate with IT teams to ensure alignment with broader infrastructure and security policies.

Monitor and report on support metrics, identifying areas for improvement.

Stay up-to-date with emerging technologies, industry trends, and best practices in desktop support to provide innovative solutions and improve existing processes.

Manage user accounts, permissions, and access rights across various systems, ensuring data security and compliance with company policies.

Participate in IT projects, such as system upgrades, migrations, and deployments, ensuring successful implementation and minimal disruption to end-users

Provide early morning and after-hours support as required, including occasional weekends and travel.

Be available for rapid response to urgent executive needs, including remote troubleshooting and support.

Maintain tidiness of the IT Services Tech Hub and IT build room ensuring safety and cleanliness at all times.

Experience supporting board-level executives with excellent communication, professional, discretion, and customer service skills.

Strong customer service orientation with a focus on providing exceptional support and building positive relationships with end-users.

Proven experience working as a Field or Desktop Support Engineer or in a similar technical support role, with a focus on providing second and third-level support.

Strong knowledge of Microsoft 365 Tools and Teams; experience working with Zoom, and other collaboration tools.

Strong knowledge of contemporary Desktop operating systems (Windows, macOS), hardware, and software applications.

Experience with service management, desktop management and remote support tools (e.g., CA Service Desk, ServiceNow, SCCM, JAMF, TeamViewer).

Experience with Active Directory, and user account management in a Windows domain environment.

Proven ability to work independently, prioritize tasks, and manage multiple assignments simultaneously in a fast-paced environment.

Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are advantageous.

10+ years experience in desktop support roles across large organisations

Experience dealing with senior internal and external stakeholders

Strong and professional communication skills.

Willingness to adapt to changing schedules and event demands.

Essential

Calm under pressure with a proactive, solutions-focused mindset.

Self-starter/highly motivated, can work autonomously.

Strong attention to detail and commitment to excellence.

The Benefits

At Goodman we know that our people are integral to our company success. That’s why we have implemented some fantastic benefits for all to experience, these include:

Paid Parental Leave

Study assistance for postgraduate and undergraduate courses

Discretionary bonus scheme

Eligibility to participate in Goodman’s share scheme

Wellness program that focuses on the health and wellbeing, including exercise classes, meditation, yoga, social events, exclusive discounts, cooking classes, financial wellbeing seminars and more.

Goodman is a provider of essential infrastructure. We own, develop and manage high quality, sustainable logistics properties and data centres in major global cities, that are critical to the digital economy.

We’re a collaborative team with a shared vision to make the world a better place for our customers, our investors, our people, and the communities we operate in. We value innovation, integrity, determination, and sustainability, and our purpose is simple: to make space for greatness in everything we do.

Goodman encourages innovation at every level. We seek individuals who are eager to challenge conventional thinking, drive change, and develop new ideas that contribute to a sustainable and successful business. Your creativity and forward-thinking approach can make a tangible difference today and long into the future.