Senior Customer Success Manager (Middle East)
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About the Role
Manage customer journey, deliver training, build relationships, support upsell opportunities, and track success metrics in a remote environment.
Key Skills for This Role
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Overview
We're looking for a
Customer Success Manager
to join our
Customer Success Team
and help us guide and grow relationships with our customers across Middle East.
Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran.
You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.
Your Responsibilities
- Own and manage the full customer journey: onboarding, adoption, training, and renewal
- Deliver training and carry out missions for customers
- Build strong, proactive relationships with customers across Middle East
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve customer issues quickly and effectively
- Collect and share customer feedback to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
Who You Ll Work With
- You will report to the VP of Customer Success EMEA
- Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
- Partner with regional teams to serve a diverse Middle East customer base
- Collaborate cross-functionally to ensure high customer satisfaction and retention
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