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naukri

Senior Customer Success Manager

Lean Technologies
Dubai, UAE
Parttime
Senior
2 months ago
Customer Relationship Management (CRM)Customer RetentionOnboardingClient AdvocacySaaSKey Account Management
Free

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Customer Relationship Management (CRM)Customer RetentionOnboarding
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About The Role

As Lean scales into a multi-product, verticalized GTM organisation, we re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical alongside the VP of GTM Trading & Gaming.

This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean s largest and most complex customers across the UAE and KSA;including brokerages, crypto exchanges, trading platforms, gaming operators, wallets, and high-frequency transaction businesses.

You will work hand-in-hand with the VP of GTM Trading & Gaming as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, scale, and expand their use of Lean s infrastructure.

This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean s most dynamic, high-throughput verticals.

What you ll own

Strategic Account Ownership

  • Own the relationship for Lean s largest trading and gaming customers, from onboarding to renewal, and multi-product expansion.
  • Partner internally on account strategy, expansion planning, and prioritisation of high-impact opportunities.
  • Identify and drive upsell/cross-sell opportunities across instant funding, instant and verified withdrawals, recurring payments, wallet top-ups, and stablecoin rails.

Operational Excellence

  • Lead complex onboarding and activation journeys across high-frequency, latency-sensitive use cases (e.g., trading deposits, instant withdrawals).
  • Ensure customers are operationally ready across deposits and withdrawals withdrawal flows, success rates, reconciliation, KYC/AML and regulatory specific constraints
  • Proactively manage risks related to traffic spikes, payment failures, or regulatory changes.

Gtm Vertical Influence

  • Serve as the voice of trading and gaming customers internally, influencing product, engineering, and roadmap decisions based on real operational needs.
  • Contribute to vertical playbooks, best practices, and repeatable CS motions for Trading & Gaming.

Executive Stakeholder Management

  • Build trusted relationships with C-Level, product leaders, payments & compliance teams.
  • Lead business reviews, tying Lean s impact directly to conversion rates, funding speed, user retention, and revenue growth.
  • Act as a strategic advisor, helping customers optimize payment experiences that directly impact their core business metrics.

Cross-Functional Gtm Partnership

  • Work in lockstep with Account Executives, Solution Engineers & RevOps
  • Help define what great looks like for CS in a real-time, high-performance infrastructure vertical.

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