Senior Customer Success Manager - Trading
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Key skills for this role
About the Role
Lean Technologies is hiring a Senior Customer Success Manager for the Trading & Gaming vertical in Dubai. The role owns the post-sale lifecycle, expansion strategy, and operational success of large, complex customers including brokerages, crypto exchanges, and trading platforms.
Key Skills for This Role
Responsibilities
- Own the relationship for Lean’s largest trading and gaming customers, from onboarding to renewal, and multi product expansion
- Partner internally on account strategy, expansion planning, and prioritisation of high impact opportunities
- Identify and drive upsell/cross sell opportunities across instant funding, instant and verified withdrawals, recurring payments, wallet top ups, and stablecoin rails
- Lead complex onboarding and activation journeys across high frequency, latency sensitive use cases
- Ensure customers are operationally ready across deposits and withdrawals, success rates, reconciliation, KYC/AML and regulatory constraints
- Proactively manage risks related to traffic spikes, payment failures, or regulatory changes
- Serve as the voice of trading and gaming customers internally, influencing product, engineering, and roadmap decisions
- Build trusted relationships with C Level, product leaders, payments & compliance teams
- Lead business reviews, tying Lean’s impact directly to conversion rates, funding speed, user retention, and revenue growth
- Work in lockstep with Account Executives, Solution Engineers & RevOps
Requirements
- Direct experience working with trading platforms, brokerages, crypto exchanges, gaming companies, or other high frequency transaction businesses as a Customer Success Manager
- Strong understanding of real time payment flows, deposit/withdrawal optimisation, wallet infrastructure, fraud, chargebacks, and KYC/AML
- Senior level Customer Success experience managing enterprise or strategic accounts with material revenue and operational complexity
- Commercial mindset, comfortable owning renewals, expansions, and revenue outcomes
- Strong cross functional influence across Product, Engineering, Sales, and Ops
- Operator mindset: structured, detail oriented, and calm under pressure
Full Job Posting
About the Role
- As Lean scales into a multi product, verticalized GTM organisation, we’re hiring a Senior Customer Success Manager (CSM) to anchor and scale our Trading & Gaming vertical.
- This role owns the post sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex customers across the UAE and KSA.
- You will work hand in hand with the VP of GTM – Trading & Gaming as the senior CS counterpart.
About Lean
- Lean is building the fintech infrastructure platform that catalyzes the next generation of payments and fintech solutions in the region.
- Backed by top tier global investors, including General Catalyst, Sequoia, and Shorooq, and having recently raised $67.5M in Series B funding.
- Trusted by 350+ clients across the UAE and Saudi Arabia, including Binance, Capital.com, IG Group, and many more.
What you’ll own
- Strategic Account Ownership: Own the relationship for Lean’s largest trading and gaming customers, from onboarding to renewal, and multi product expansion.
- Operational Excellence: Lead complex onboarding and activation journeys across high frequency, latency sensitive use cases.
- GTM Vertical Influence: Serve as the voice of trading and gaming customers internally, influencing product, engineering, and roadmap decisions.
- Executive Stakeholder Management: Build trusted relationships with C Level, product leaders, payments & compliance teams.
- Cross Functional GTM Partnership: Work in lockstep with Account Executives, Solution Engineers & RevOps.
What we’re looking for
- Direct experience working with trading platforms, brokerages, crypto exchanges, gaming companies, or other high frequency transaction businesses as a Customer Success Manager.
- Strong understanding of real time payment flows and funding mechanisms; deposit/withdrawal optimisation and conversion drivers; wallet infrastructure and reconciliation; fraud, chargebacks, and risk mitigation; KYC/AML and regulatory considerations.
- Senior level Customer Success experience managing enterprise or strategic accounts with material revenue and operational complexity.
- Commercial mindset, comfortable owning renewals, expansions, and revenue outcomes.
- Strong cross functional influence across Product, Engineering, Sales, and Ops.
- Operator mindset: structured, detail oriented, and calm under pressure in high throughput environments.
- Experience in MENA is a plus.
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