Senior Customer Success Manager

Foster collaboration within the Nexthink ecosystem (internal and external) and share best practices to enhance the customer experience and business outcomes.

Update our CRM database and make sure that customer data is always accurate and reliable.

5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts and successful adoption of SaaS.

Ability to drive the DEX Methodology (people, process, technology, communication, value) to ensure adoption and value realization.

Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to achieve business objectives.

Entrepreneurial mindset that enables you to successfully work independently with little guidance; using good judgment to escalate issues when needed.

Technical background or technological savvy to be able to learn Nexthink products and services, technologies and business. (Understanding of the IT project delivery lifecycle and digital transformation initiatives is preferred.)

Ability to effectively manage, guide, and build rapport within all parts of the customer’s hierarchy, from the technical teams to the C-suite. Building relationships with our customers is key.

Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders.

Organized and structured, with the ability to facilitate difficult/complex situations.

Have a “can do” attitude to own and drive results.

Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices is preferred.

Strong customer-facing and presentation skills.

Fluent in English (written as well as verbal).

This role will require 25-50% travel within the US, and sometimes internationally if required.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.e kept confidential according to EEO guidelines.

Total Rewards @ Nexthink At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

In addition, we offer:

🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.

🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.

📚 Free access to professional training platforms to explore your interests and enhance your skills.

🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.

💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.

📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.