Senior Customer Success Manager

Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem

Own the entire post-sales experience including onboarding, renewals, up-sells, and strategic account management for enterprise level customers

Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers needs

Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers

Work in partnership with Technical Program Managers & Forward Deployed Engineering Team to guide customers through the project management and technical requirements of their implementation

Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally

Build and maintain strong relationships with key stakeholders and influencers at our client

Use data to develop insight and understanding of customer’s business needs, goals and product utilization

Drive product adoption and value realization for post-go-live customers to maximize their success, retention, growth and expansion

7+ years of experience in SaaS, with ideally at least 3+ of those in P&C, Specialty Insurance, or Insurtech

Proven experience partnering with large enterprise level organizations in customer success, customer service or other client-facing, relationship management positions

Renewal or commercial revenue ownership experience

Outstanding ability to take a consultative approach, communicate and nurture positive business relationships

Accountability, and personal organization are essential, project management skills and agile methodology are a plus

Experience in leading a diverse group and training each according to needs and core values