Customer Engineer (Pre-Sales) ANZ

As a Founding Senior Customer Engineer at Federato , you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.

What You'll Be Doing

Own technical sales engagements from discovery through close

Deliver tailored, high-impact demos focused on business outcomes

Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization

Lead RFP and security questionnaire completion in collaboration with Product and Security teams

Build and maintain reusable demo environments reflecting target customer segments

Develop onboarding materials, configuration libraries, and example rating logic

Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral

Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)

Contribute to shared team assets like: Discovery playbooks Configuration scopes and success criteria templates Demo setup guides and walkthroughs

Discovery playbooks

Configuration scopes and success criteria templates

Demo setup guides and walkthroughs

Collaborate with Product and Engineering to align roadmap with customer pain points

Surface recurring objections and product gaps with clarity and context

Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

6–10+ years in technical pre-sales, solutions engineering, or technical consulting

Hands-on experience in demos, architecture design, and enterprise sales support

Strong insurance domain knowledge (or curiosity to learn quickly)

Familiarity with policy lifecycle management, rating, quoting, and underwriting systems

Ability to communicate technical value to both execs and practitioners

Coding competence in Javascript and SQL

Up to 30% Travel

Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai