Senior Customer Solutions Manager ANZ at OneAdvanced — North Sydney, AUS | Base Career

Full Job Posting

This strategic leadership role is responsible for driving the successful delivery of professional services, implementation, enrolment and support across a portfolio of customers.

The role is accountable for achieving customer outcomes while ensuring the delivery organisation meets its commercial, operational and financial objectives.

It leads high-performing teams responsible for customer onboarding, implementation, adoption, service delivery and support, ensuring customers realise value quickly and achieve their desired business outcomes.

Working closely with Product, Engineering, Sales, Customer Success and other Services leaders, the role drives operational excellence, continuous improvement, customer retention and sustainable business growth.

The role carries accountability for service performance, customer satisfaction, services revenue delivery, resource utilisation, workforce planning, project governance and team development, ensuring the organisation can scale effectively while maintaining exceptional customer experiences.

Key Responsibilities

Lead the delivery of onboarding, implementation, adoption, support and ongoing optimisation services, ensuring customers achieve value quickly and realise their desired outcomes.
Develop and execute service strategies that improve customer experience, operational efficiency and business performance.
Build and maintain strong relationships with customers and act as a senior escalation point for critical issues.
Drive continuous improvement initiatives that enhance service quality, scalability and customer satisfaction.
Deliver against revenue and profitability targets, managing budgets, forecasting and resource utilisation effectively.
Lead workforce planning, capability development and succession planning to ensure the organisation can meet current and future demand.
Develop and coach managers and team members, fostering a high-performance culture focused on accountability, collaboration and continuous learning.
Ensure robust project governance, delivery standards and operational processes are applied consistently across all customer engagements.
Oversee project health, delivery risks, resource allocation and customer commitments to ensure successful outcomes.

Senior Customer Solutions Manager ANZ

Job Fit Check

Full Job Posting

Key Responsibilities

Apply for this job in 1 click

More jobs at OneAdvanced

Incident, Problem and Change Manager

Technical Support Engineer