linkedin
Senior Customer Analytics Manager (Sales & Partnerships)
Jobber
Vancouver, CAN
Full Time
Senior
Hybrid
1 weeks ago
SQLTableauData analysisB2B SaaS analyticsAcquisition funnel analysisExperimentation
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SQLTableauData analysis
About the Role
Jobber is looking for a Senior Customer Analytics Manager to lead analytics for Sales and Partnerships. You will partner with leaders to drive acquisition growth through data insights, experimentation, and strategic recommendations.
Key Skills for This Role
SQLTableauData analysisB2B SaaS analyticsAcquisition funnel analysisExperimentation
Responsibilities
- Act as strategic thought partner and internal consultant to Sales and Partnerships stakeholders
- Lead deep dive analyses across the acquisition funnel including lead quality, pipeline creation, sales conversion, win/loss dynamics, sales productivity, re engagement, channel performance, partner performance, and customer quality after conversion
- Help define, refine, and govern KPIs for Acquisition
- Translate complex business questions into clear analytical plans and actionable recommendations
- Evaluate impact of sales plays, partner programs, channel initiatives, lead routing strategies, go to market motions, campaigns, and operational changes
- Build strong analytical understanding of Sales and Partnerships motions
- Identify opportunities to improve conversion, productivity, prioritization, partner performance, and acquisition efficiency
- Support strategic planning, forecasting, target setting, business cases, and resource allocation decisions
- Support experimentation and measurement strategies for acquisition initiatives
- Apply advanced analytics techniques such as impact evaluation, scenario analysis, simulation modelling, forecasting, segmentation, and predictive analytics
- Build trusted relationships with senior leaders and communicate insights through executive ready narratives
- Identify recurring analytics work to automate and partner with BI & Analytics Engineering to improve data foundation
Requirements
- Expert level SQL skills
- Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go to market analytics
- Deep understanding of acquisition funnels, sales motions, pipeline metrics, conversion dynamics, channel performance, revenue quality, and SaaS business models
- Proficiency with BI and data visualization tools such as Tableau
- Demonstrated experience with foundational and advanced analytics techniques including performance measurement, exploratory analysis, impact evaluation, experimentation, forecasting, scenario analysis, simulation modelling, and predictive analytics
- Strong business acumen and strategic judgment
- Excellent stakeholder management skills
- Passion for storytelling through data
- Practical fluency with AI assisted analytics workflows
- Demonstrated ability to mentor analysts and lead through influence
Full Job Posting
The Role
- Senior Customer Analytics Manager (Sales & Partnerships) reporting to Senior Manager, Customer Analytics.
- Senior analytics partner for Jobber's Acquisition domain, focusing on Sales and Partnerships.
- Individual contributor leadership role, not people leadership; leads through influence.
Lead Strategic Customer Analytics and Insight
- Act as strategic thought partner and internal consultant to Sales and Partnerships stakeholders.
- Collaborate with Lifecycle & Product Marketing, Revenue Operations, Strategy, Marketing Analytics, etc.
- Lead deep dive analyses across the acquisition funnel.
- Help define, refine, and govern KPIs for Acquisition.
- Translate complex business questions into analytical plans and recommendations.
- Evaluate impact of sales plays, partner programs, channel initiatives, etc.
- Help leaders understand what happened, why, and what to do next.
Support Sales and Partnerships Decision Making
- Build strong analytical understanding of Sales and Partnerships motions.
- Identify opportunities to improve conversion, productivity, prioritization, etc.
- Support strategic planning, forecasting, target setting, business cases.
- Partner with cross functional teams to improve reporting foundations.
- Analyze quality and long term value of acquired customers.
- Create reusable frameworks and decision tools.
Drive Experimentation, Impact Evaluation, and Advanced Analytics
- Support experimentation and measurement strategies for acquisition initiatives.
- Apply advanced analytics techniques: impact evaluation, scenario analysis, simulation, forecasting, etc.
- Partner with Data Science on complex modelling opportunities.
- Bring strong judgment to ambiguous measurement problems.
- Help stakeholders understand analytical confidence and limitations.
Build Trusted Stakeholder Partnerships and Executive Ready Communication
- Build trusted relationships with senior leaders and cross functional stakeholders.
- Communicate insights through clear, compelling, executive ready narratives.
- Present findings in business reviews, leadership forums, and cross functional meetings.
- Make trade offs visible when demand exceeds capacity.
- Collaborate across Analytics & Insights for clean connections.
Advance Scalable Analytics and AI Enabled Workflows
- Identify recurring analytics work to automate or standardize.
- Partner with BI & Analytics Engineering to improve data foundation and self serve capabilities.
- Use AI assisted analytics workflows responsibly.
- Promote high quality analytics practices.
- Build scalable assets that reduce manual reporting.
Lead as a Senior Individual Contributor
- Lead the Sales and Partnerships analytics domain through influence and ownership.
- Provide mentorship, peer review, and analytical guidance.
- Raise the bar for analytical quality and business impact.
- Contribute to team wide best practices.
- Operate as a senior IC owning ambiguous, high impact work.
To Be Successful, You Should Have
- Expert level SQL skills.
- Strong experience in B2B SaaS sales, partnerships, acquisition, revenue, or go to market analytics.
- Deep understanding of acquisition funnels, sales motions, pipeline metrics, etc.
- Proficiency with BI tools like Tableau.
- Experience with advanced analytics techniques.
- Strong business acumen and strategic judgment.
- Excellent stakeholder management skills.
- Passion for storytelling through data.
- Practical fluency with AI assisted analytics workflows.
- Demonstrated ability to mentor analysts and lead through influence.
- Experience with Python, dbt, Snowflake, Salesforce is a strong asset.
Compensation
- Minimum annual salary CAD 151,200, midpoint CAD 177,900, maximum CAD 204,500.
- Base salary plus equity rewards, annual stipends, retirement savings matching, extended health package.
Location
- Open to candidates based in Edmonton, Toronto, Vancouver, or Kitchener Waterloo.
- Hybrid work model with intentional in person collaboration.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Jobber
Manager, Software Engineering, Fintech New Bets
Vancouver, CAN
ManagerFull Time
Jobber seeks a Manager, Software Engineering to lead the New Bets team within Fintech, building 0-to-1 financial products for small service businesses. You will manage engineers, establish AI-augmented development practi
5 days agoView →
Key Account Manager
Vancouver, CAN
MidFull Time
Jobber is looking for a Key Account Manager to manage a portfolio of high-value accounts, driving retention, payment processing volume, and upsells. The role involves building consultative relationships, conducting busin
1 weeks agoView →
Account Manager, Expansion
Edmonton, KSA
EntryFull Time
Jobber is looking for an Account Manager, Expansion to join the Sales department, focusing on growing relationships with existing small business customers. The role involves proactive outreach to identify expansion oppor
4 weeks agoView →