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Account Manager, Expansion

Jobber
Edmonton, KSA
Full Time
Entry
4 weeks ago
Outbound SalesConsultative SellingCustomer Relationship ManagementSalesforceCommunicationTenacity
Free

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Outbound SalesConsultative SellingCustomer Relationship Management
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The Role

  • Reporting to the Manager, Expansion, the Account Manager, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services.
  • This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them.

The Account Manager, Expansion will:

  • Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products.
  • Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software.
  • Consistently achieve results by hitting and overachieving your targets.
  • Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
  • Track key information in Salesforce for follow up and analytics.

To be successful, you will need:

  • Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were.
  • To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
  • To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly.
  • To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
  • To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important.
  • To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement.
  • To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative.
  • Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce.

Compensation

  • This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $50,000 and a commission of $30,000, for an On Target Earnings (OTE) of $80,000.
  • Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
  • This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind.

What you can expect from Jobber

  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
  • A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
  • A unique opportunity to build, grow, and leave your impact on a $400 billion industry that has no dominant player...yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

A bit more about us

  • Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology.
  • Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more.
  • Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

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